SENIOR OPERATIONS SUPPORT TECHNICIAN

Hiring Department

ASSESSMENT RESOURCE CENTER

Job Description

The Assessment Resource Center (ARC) is a self-supporting outreach and engagement unit within the
College of Education & Human Development (CEHD). We are an assessment, research, and evaluation
service center with the mission of providing tools for leaders to collect the information they need to
make data-empowered decisions. The ARC has participated in and led a variety of data-collection and
evaluation projects in Missouri and across the nation since the 1930s.

Our Purpose - To inspire growth and change through meaningful data and tailored solutions.

Our Vision - To share with you the experience of data empowerment through data collection, analytics,
learning, and evaluation.

Our Values - Lead with integrity. Communicate with kindness and respect. Pursue creativity and growth.

Job Duties:
• Operate high-volume scanning (Scantron) equipment. Scan all documents including exam
answer sheets for MU classroom testing, MU student feedback forms, student achievement test
answer sheets, client surveys, and questionnaires. Design and create scannable documents and
write the record format that allows the scanners to read the documents. Create reports for the
clients from the scanned data.
• Manage and maintain ARC online store, including category and product updates. Liaison with
MU Marketplace staff. Process and ship orders for the ARC online store.
• Provide customer support for ARC online store.
• Provide user support for web applications, including the Network for Educator Effectiveness,
Qualtrics, and the Early Identification System.
• Maintain inventory and organization of ARC's saleable items. Complete year-end inventory.
• Make a daily trip to the ARC office in Townsend Hall to pick up MU classroom testing and MU
student feedback forms for scanning.
• Other duties as assigned

Shift

40 hours 8:00am - 5pm M-F; Actual work schedule will be set up with the Supervisor of this Position

Minimum Qualifications

A high school diploma and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Anticipated Hiring Range

Salary Range: $20 to $24/hour

Grade: GGS-006

University Title: Senior Operations Support Technician

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Application, Resume and Cover Letter

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.