Senior Ops Support Specialist

Senior Ops Support Specialist

General Information

Company: PRE-US

Location: St Louis, Missouri, 63146

Ref #: M59028

Function: Corporate

Employment Duration: Full-time

Benefits:

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

Description and Requirements

As a Senior Operational Support Specialist, you'll conduct merchandising evaluations through photo and service order reviews, ensuring premium customer service and offering comprehensive support through various communication channels for Acosta and Premium employees and retail store associates/managers. You will administer Walmart Volt inventory software, facilitates Premium 360, and provide support for onboarding and eLearning. Lastly, you'll assist in daily OSC operations for new employees and peers, while also performing additional duties as needed.

What's in it for you?

• A competitive salary with a full benefits package.
• Be a part of a collaborative and culture-oriented team.

What will you do?

• Select appropriate grades impacting field merchandisers' scorecards.
• Conduct "Quality Checks' on new jobs/actions.
• Respond to phone calls, chats, texts, and emails with professional etiquette.
• Administer Walmart Volt software.
• Provide support for Premium 360, onboarding, and eLearning.
• Document issues with accuracy in grammar and spelling.
• Email internal business partners from various departments with escalation reports.
• Navigate multiple cloud-based applications for functionality and resources.
• Escalate trends to Supervisor.
• Perform other various duties as necessary.

Experience and Qualifications

• Must have a high school diploma or equivalent.
• Prior experience in a contact center or office setting is required.
• Proficiency with Microsoft Office tools.
• Experience in retail or merchandising is a plus.
• Proficient typing skills and ability to navigate multiple browsers.
• Demonstrated professional phone etiquette.
• Proficiency in formal business writing.
• This position involves viewing a computer monitor 100% of the shift. The employee must be able to sit for long periods. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

So, are you Premium's next Senior Operations Support Specialist?

#WeArePremium

Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer

*Premium, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Premium may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

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