Summary
Apple Services Engineering is the team behind high profile services such as Apple iCloud, Apple Music, Apple TV+, Apple Arcade and more. We are looking for a world-class software engineer to design and build the software for our customer engagement platform, used within Apple Services for customer message delivery.

The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Key Qualifications
Experience in designing and building production APIs using micro-services written in Java is required

Skilled at writing clean and high-performant code in Java

Skilled at using test driven development to empower CI/CD workflows

Using data structures, concurrency and design patterns

Designing and building loosely coupled and eventually consistent distributed systems

Technically leading software development projects across teams

Owning critical architectural decisions that have long-term impact on success

Communicating effectively, both written and verbal, with technical and non-technical cross-functional teams

Description
The ASE Customer Engagement engineering team is responsible for building the platform that enables communicating with millions of customers every day, across services such as Apple iCloud, Apple Music, Apple TV+, Apple Arcade, Apple News+, Apple Fitness+, Apple Wallet and more.

In this team, you would be responsible for designing, building, improving and maintaining server-side apps that process requests at phenomenal scale, with low latency and high availability, supporting customer messaging features for our Apple Services. These services orchestrate customer messaging built by operations teams using our self-service platform. This includes targeting, personalizing and A/B testing messages to grow our active user base for Apple Services while maintaining a deep dedication to strengthening Apple's privacy policy, one of Apple's core values.

The responsibilities as a senior member of the team include:

- Working with our QA and SRE teams to establish quality and reliability goals

- Anticipating, architecting and coding to cater for our highly-distributed mass-scale Apple ecosystem

- Frequently collaborating with multiple partner engineering teams and consumers of our platform

- Enabling reusability across our features and our engineering stack e.g. utilizing internal libraries and contributing to their development

- Creating technical design documents and driving consensus across stakeholders

- Introducing standard methodologies and automation, and driving their acceptance

Education & Experience
Undergraduate degree related to computing or equivalent experience

Experience in Java core programming is required

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