Senior Software Quality Analyst

Partner Technical Support is responsible for helping API connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products. Partner Technical Support is the primary interface with the partners (e.g. Financial Institutions) to diagnose and resolve problems, train partners how to support Intuit offerings, monitor and resolve production incidents to ensure partner connection health, and provide other value-added services. Partner Technical Support is also responsible for resolving partner related escalations from internal teams for all offerings globally with a varied level of technical depth.

We are seeking an experienced individual to be a lead on our Partner Support team. This lead will be responsible for providing support commitments to our contracted data partners. The ideal candidate must have strong communication skills, be technically proficient to analyze platform level connection defects, and be able to lead a team to supplement the effort to deliver the best service possible to our partners.

Responsibilities

• Coach and develop a team to provide technical and partner support
• Ensure contracted support commitments are exceeded
• Communicate frequently with bank executives to maintain close partnerships
• Maintain technical knowledge of APIs, including FDX and OFX
• Work cross-functionally with product, platform, and customer success teams to deliver timely support commitments
• Build and maintain relationships with contracted partners