Senior Supervisor, Systems Administration - IT Operations Center

Job Title: Senior Supervisor, Systems Administration IT Operations Center

Job Code: 15480

Job Location: Greenville, Texas - (Responsibilities must be performed on-site.)

Job Schedule: 5/8 Work Schedule - (Monday thru Friday)

Job Description:

We are currently seeking an experienced Operations Center Manager to lead the establishment and management of a new 24x7 Operations Center for one of our direct contract customers. The successful candidate will be responsible for overseeing a dedicated team of five to seven employees, ensuring the center operates efficiently and effectively around the clock.

Essential Functions:

• Lead the setup and sustainment of a new 24x7 Operations Center.
• Manage and oversee a team of 5 - 7 employees, ensuring high performance and adherence to company standards.
• Develop and implement operational procedures and best practices for the center.
• Ensure continuous monitoring and management of operations to meet or exceed service level agreements (SLAs).
• Coordinate with other departments to integrate operations and facilitate seamless service delivery.
• Handle incident response management, including escalation and communication with stakeholders.
• Provide leadership and direction in all aspects of managing the operations center, including staffing, training, scheduling and employee development.
• Prepare and analyze reports on operations center performance and suggest improvements.
• Ensure compliance with ITAR, EAR, and CUI regulations in all activities, adhering strictly to company policies.
• ~2% travel is a possibility

Job Qualification Requirements:

Bachelor's Degree with a minimum of 4 years prior relevant experience. A degree in Business Administration, Operations Management, Computer Science, Information Technology or a related field is strongly preferred. In lieu of a degree, minimum of 8 years of prior related experience.

• Experience in operations management with at least 2 years in a leadership role.
• Proven track record of setting up and managing a 24x7 operations center or similar environment.
• Strong leadership skills with the ability to manage, motivate, and mentor a team.
• Excellent organizational, communication, and decision-making skills.
• Ability to work under pressure and handle multiple priorities.
• Experience in developing and implementing operational processes and procedures.
• Familiarity with industry standards and best practices in operations management.
• Must be able to obtain and maintain a DoD security clearance which requires U.S. Citizenship is required.

Preferred Additional Skills:

• PowerPoint
• Excel
• PowerBI
• Strong scripting skills