Senior Supply Chain Operations Manager

Microsoft's Cloud business is expanding, and the Capacity Supply Chain and Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI!

CSCP's vision is to empower customers to achieve more by delivering cloud capacity differentiated at scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability, decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages Business Operations performance and supply of hardware for the data centers. Well-defined and executed sourcing and supply chain management ensures reliable on-time performance, optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy supply chain professional to help build create sustainable advantage through supply chain.

The role of Senior Supply Chain Operations Manager is the key connecting link between our System Integrators (SIs) and our Internal Team (Sourcing, Commodity Management, Capacity Planning, and Capacity Provision and Execution) and responsible for managing the SI facilities from an execution perspective. Relying heavily on Customer Service fulfillment metrics and establishing key performance indicators (milestones, work-back schedules, Cycle time, commodity management and production throughput) this role will take a production scheduling factory focus view holding key internal Microsoft functions responsible for their deliverables to our supply base and hold our SIs (suppliers) accountable for timely and defect-free server delivery, by driving proactive communication and root-causes resolution to problem areas.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

In this role, you will be an individual contributor responsible for supporting Production Control Management processes and strategies across the Supply Chain Operations Management function of CSCP.

• Supplier Integrator Facing Role; Act as the face of the SCOM organization to our partners / Engineering Groups to understand customer requirement documents and develop/implement strategies in support of those business needs. Role will routinely interact with internal Sr. Management teams within the CSCP and Microsoft Business Groups.
• Factory Operations metrics monitoring; Coordinate and Communicate internal and external messaging on changes to demand planning and build orders, Factory production planning, detailed updates and impact assessments. Responsible for factory level Engineering changes and cut overs, Material Readiness assessments, Demand and Build Order prioritization and supply allocation decisions.
• High Focus on Production Control activities to help develop Supplier operational/ production processes and transform those processes into System Engineering tools, continuously focusing on automation of critical functions, resulting in on-time, defect free capacity to our customers.
• Develop and drive Microsoft Internal and external key performance indicators and metrics. Including, SLA (Service Level Agreement) monitoring, Production Cycle Times, on-time delivery, lead-times, Factory capacity, product transitions, and risk analysis.
• Achieve delivery performance targets as developed to support business needs, while consistently evaluating opportunities and supporting process updates to enhance supply chain performance.
• Manage supply base engagement process, including supplier operational review meetings, metrics, improvement plans and issue resolution.
• Manage and communicate tradeoffs between our supplier and business needs within Microsoft.
• Responsible for managing continuous improvements and process initiatives in parallel to day-to-day business operations.

Embody our Culture and Values

Qualifications:

Required/Minimum Qualifications:

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 7+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience
  • OR Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Lean sigma black/green belt, Project Management Professional, Kaizen certification, or relevant project and process improvement experience preferred. MS/MBA preferred.
• Communication, problem solving skills - ability to manage competing priorities, set clear expectations, collaborate cross-functional, identify objectives, develop, and deliver feedback in written, oral, and presentation formats for partner teams, and senior executive management.
• Capable of performing complex data analysis to identify problems or opportunities to improve supply chain performance. High comfort with handling multiple ongoing priorities and escalations. Customer-focus and attention to detail
• Ability to work well in ambiguous situations, and deal effectively with conflicting priorities and changes.
• Experience managing volume planning, and contract manufacturing or integration/assembly in high-tech electronics.
• Proficient with SQL, Power BI, Excel modeling, and able to generate quality outputs is a plus.
  
  

Supply Planning IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until Aug 30,2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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