TikTok Shop - Operations Integration & Solutions Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Why TikTok Shop
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shop Supply Chain & Logistics is seeking experienced Operations Integration and Solutions Manager to work cross-functionally to drive solutions for our fulfillment center operations.

Responsibilities:
Product Development Strategy:
- Partner with operations teams & Product teams to develop and drive product development strategies aligned with the organization's supply chain objectives and market demands.
- Collaborate with cross-functional teams including product management, engineering, operations, tech development, S&OP, and transportation to identify opportunities for product innovation and improvement with a focus on fulfillment operations, warehouse management and transportation.

New Product Introduction and Launch (NPI):
- Drive the NPI process, from concept ideation to launch, ensuring all milestones are met within the defined timelines and meet customer demands.

Supply Chain Integration:
- Evaluate existing supply chain processes and systems to identify integration points for new products.
- Work closely with tech and operations teams to integrate new products seamlessly into the supply chain, optimizing inventory management, production scheduling, and distribution processes.

Quality Assurance and Compliance:
- Establish quality standards and performance metrics for new products, ensuring compliance with regulatory requirements and industry standards.
- Conduct regular audits and assessments to monitor product quality and identify areas for improvement throughout the supply chain.

Cross-Functional Collaboration:
- Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize initiatives based on business needs and resource constraints.
- Act as a liaison between product development, procurement, manufacturing, and logistics teams to facilitate effective communication and alignment of goals.

Qualifications

Minimum Qualifications:
- Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field.
- 5 years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent.
- Strong project management skills with the ability to lead cross-functional teams and drive projects to successful completion.
- Excellent analytical and problem-solving abilities, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Preferred Qualifications:
- Master's degree or related advanced degree.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2