Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Senior Systems Engineer today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Senior Systems Engineer. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

JOB SUMMARY

Provide technical skills that cover a broad range of disciplines and/or a particular technical discipline that is of significance to HCA. Perform any technical project assigned with minimal supervision. Identify, investigate, evaluate, and become proficient in new technologies and technical disciplines that are of significance to HCA Healthcare.

Extraordinary analytical and design ability, very high degree of creativity; in depth knowledge of the business implications of technical approaches, directions and solutions; ability to innovate in highly complex technical areas, ability to achieve results, advanced project planning and coordination skills, superior communication skills, success in subordinate positions.

A Senior Systems Engineer will be responsible for providing in depth technical review, engineering, administration, analysis, trending, and reporting of all supported configurations. Primary duties will include resolving all infrastructure-related incidents escalated from Tier 1 support, processing Requests for Service (RFS) from customers for infrastructure related changes and escalating to Vendor support as/if needed. This position will work closely with our Tier 1 support organization, as well as peers in other technology areas such as Network Support. As time allows the position will consult with lifecycle engineers to on design and high-level administration of hardware and software in a multi-platform environment, technical documentation, project management, engineering, issue resolution, and technical presentations. Specific responsibilities include installation of software products on various hardware platforms, operating system installation and customization where applicable, troubleshoot, coordinate, assist and advise in recovery from component failures of supported systems. The qualified candidate will be relied upon to make good decisions and help mentor personnel in junior positions.

The position will also work closely with our remediation team to deploy and operate remediation and mitigation implementation technologies and automation of IT operations.

While this position will require cross-platform knowledge, the candidate should expect a preliminary focus in Windows/VMWare with Linux/Unix being a plus.

GENERAL RESPONSIBILITIES

• Manage complex, multi technology system delivery cycles.

• Deploy, and maintain enterprise solutions across multiple technologies.

• Identify and execute on opportunities to automate tasks that are currently manually completed

• Creation and delivery of Quality Outcomes Package to operations personnel for ongoing support transitional needs

• Assist in the performance of Operational Readiness Testing (ORT) to validate infrastructure is built and sustainable

• Assist in and ensure performance testing is completed

• Participation in governance committees to decide on institutionalizing remediation capabilities to enhance performance or supportability

• Requires in depth knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, database management systems, benchmarking methodologies, applicable communications protocols, applicable hardware configurations, use of statistical and analytical tools for system monitoring and evaluation.

• Knowledge of Citrix technologies, storage, network, data, and applications architectures is a plus.

• Ability to communicate with various levels and types of end users and management •Maintain frequent interaction with internal and vendor technical staffs and project managers to ensure effective delivery of solutions in accordance with project timelines and associated budgets.

• Provide business continuity solutions and assists in developing plans for disaster recovery.

• Assists with the education and training of personnel in technology areas.

• Participates in the Disaster/Recovery exercises and real-world efforts.

• Carries on-call rotation 2-4 times per year

• ITIL Knowledge

• Deploying technically complex infrastructure computing solutions across multiple platforms and components.

• Cross-platform knowledge and expertise, with a focus on server technologies, primarily the Microsoft Server product line (Windows 2008R2, Windows 2012, Windows 2016, and supporting Microsoft components), VMWare ESX products (ESX 3.x, 4.x, 5.x, 6.x, ESXi, and SRM), and Microsoft Hyper-V

• Experience with hyperconverged infrastructure such as Nutanix NX platform

• Experience with securing Windows operating system, especially for PCI compliance

• Storage provisioning - EMC VMAX/VNX/NetApp

• Platform integration with SAN storage, server clustering, security perimeter networking, alerting/monitoring integration, and business continuity

• Experience with middleware such as WebSphere, JBOSS, HTTP, NetDelivery, etc

• Proven track record of project delivery results.

• Experience with backup software configuration and management

• Experience with other virtual technologies, such as IBM LPARs, VIO servers, and micro-partitions is desirable.

• Experience with OS environment running one or more databases including SQL, Oracle, DB2 desirable.

• Ability to work with DBAs and understand their requirements is necessary.

• Demonstrated written and verbal communication skills and the ability to work collaboratively are essential.

• Solid understanding and experience with operating system concepts and practical implementation of those fundamentals in a large-scale production environment.

• Working knowledge and experience with key ITIL processes is required.

• Previous application development coding, debugging, testing and delivery into a production environment are highly desirable.

• A solid understanding of compute performance metrics and tools is highly desirable, to include understanding of CPU utilization levels, CPU and disk queuing, I/O response times, and other key performance indicators and their impact on performance.

• Network fundamentals and performance principles, including a firm understanding of TCP/IP protocols.

• Working knowledge of GPO creation and management

EDUCATION & EXPERIENCE

• Bachelor's Degree Preferred

• Three plus years of relevant work experience

OTHER/SPECIAL QUALIFICATIONS

• Capable of working effectively under a high pressure and demanding work environment.

• Capable of working effectively in a diverse, virtual team-oriented environment.

• Must be a self-starter and work effectively with minimal supervision.

• Must be customer-oriented and recognize the importance of customer service and meeting service level commitments.

• Must be committed to quality and timeliness of assigned deliverables and milestones.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Systems Engineer opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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