We are looking for a creative problem solver with a passion for tackling tough customer problems to join our team and serve as a program manager, with responsibility for delivering business and technical outcomes. If you're passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers, we would love to have you join the Virtual Expert Platform (VEP) team, as a Senior Technical Program Manager, supporting our our mission is to be the platform for expertise that delivers confidence to customers around the world.

We are looking for candidates who have strong program management experience with deep technical understanding in a platform context, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.

Responsibilities

• Drive and own the program strategy including tying the business unit, portfolio and program strategy together. Use influence to help teams understand how the program fits into the overall strategy.
• Prioritize initiatives within the program and surface risks and trade-offs as well as recommendations to the stakeholders.
• Communicate the program plan, status and risk to wide-ranging audiences visually communicating goals of program, relationship to business goals, and other relevant success criteria.
• Lead cross-functional dependency management for your programs.
• Breakdown and organize the program into manageable pieces that can be delegated or individually owned.
• Drive the status and reporting structure in a manner that is consistent with both Agile principles and the needs of the program.
• Develop decision-making principles and recommendations for decisions.
• Identify risks, develop a risk mitigation plan and gain buy-in from stakeholders.
• Use data, principles and risk mitigation to assess progress to plan.