Senior Technical Support Engineer

Atlanta, Georgia

Employer: New Relic, Inc
Industry: 
Salary: Competitive
Job type: Full-Time
Your opportunity
As a New Relic Support Engineer we like you know more about our products than any other function and feel a sense of pride and satisfaction helping customers through their never-seen-before technical issues!

What you'll do

  • Collaborate across teams to assist in solving complex technical customer problems across our product suite
  • Work closely with our software engineering teams to resolve advanced customer issues.
  • Support New Relic customers by resolving various installation, configuration, and data exploration requests.
  • Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
  • Advance your skills through additional training and development into features and capabilities of our Products


This role requires

  • Love delighting customers, even those who are having a tough day!
  • Experience building, maintaining, and/or monitoring servers in an enterprise environment.
  • A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
  • Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes.
  • Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious.
  • Experience in a DevOps environment, Software Engineering role or Technical Support role.
  • Experience with other IaaS platforms such as Azure, GCP, etc.


Bonus points if you have

  • AWS, GCP, Azure Cloud Certified or CKA certified.
  • Experience in Network, System, Database Administration.
  • Experience with New Relic products
  • Please note that visa sponsorship is not available for this position.
Created: 2024-06-28
Reference: FY25|COS|#6524
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334

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