Innova Solutions is immediately hiring for a Senior Technical Writer

Position type: Full-time, Contract
Duration: 6+ months
Location: Pleasanton, California prefer 2 days onsite,

As a(n) Senior Technical Writer you will:

Location: Strong preference for Pleasanton, CA - Please aim for local candidates. Potentially open to remote depending on candidate. But we will accept remote only if we find no locals.
Interview Process: 2 rounds via Zoom.
Must Have

• 4+ years of technical writing experience or equivalent.

Nice To Have

• 3-5 years of experience in a customer services role Bright, high-energy individual, with a passion to learn and contribute Solid computer skills (Excel, Word, PowerPoint, software applications) Detail-oriented, able to keep track of lots of data effectively Able to absorb new concepts and technologies quickly Able to multi-task and manage priorities Can work in a fast paced, dynamic, and fun team environment Team player who will work across the organization and company to continue improving the way we serve our customers Excellent verbal and written communication skills required Proven ability to collaborate and build strong relationships Ability to understand and interpret data from multiple sources Passion for customers and customer success Bachelor's degree or equivalent experience; business or technical degree preferred

About the Role The ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences.

• Works closely with writers and editors to develop high-quality technical content.
• Researches and resolves content issues identified by customers or workmates by updating relevant topics.
• Drafts, maintains, and edits content for release notes and release publications, and backlog.
• Balances multiple deliverables across various product areas at the same time.
• Prepares content for online delivery.
• Learns and tests product functionality while writing documentation.
• Reviews technical information and content prepared by other team members for clarity, consistency, and content quality.
• Manages time effectively, focuses on priorities, and maps out documentation plans in Jira and planning tool without supervision.
• Requires minimal editing of content.
• Helps other writers with developing content for publications. Can move across product areas when needed.
• Focuses on team and individual goals.
• Sets an example based on quality of writing, relationships, and adherence to processes.
• Provides regular updates to manager and lead on project status.
• Tracks work using appropriate tools (Example: Jira).
• Mentors and guides junior writers on the team to improve their effectiveness.
• Attends alignment meetings, learns from discussions, and adds detail to topics.

Basic Qualifications

• Bachelor's degree and 6+ years of technical writing experience or equivalent.

Other Qualifications

• Experience implementing or working with enterprise software preferred.
• Strong understanding of impacts across product areas.
• Expert level knowledge of DITA and XML authoring.

• Software-as-a-service (SaaS) experience is greatly preferred.

• Demonstrated leadership skills among peers and other stakeholders.
• Experience working with Adobe Experience Manager (AEM) preferred.
• Background in human resources, payroll, finance, or higher education a plus.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Aparna Ghosh
Sr. Technical Recruiter

PAY RANGE AND BENEFITS:
Pay Range*: $55 OR $60 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.