Come join the Office of the President (OOP) Team as a full-time Service and Support Specialist. The Office of the President is a team of senior experts who take customer escalations on behalf of Intuit's Executive staff, Better Business Bureau, Attorneys General, and other intakes channels. OOP works directly with the customer and partners with all Business Units (BUs) across Intuit to find swift resolution and works enterprise-wide to try and eliminate that pain forever. We are looking for individuals who are committed to providing world class customer support and want to be part of driving impactful change across the enterprise.

Responsibilities

• End to end management of customer escalations that come in through multiple channels, including the Intuit executive team
• Help establish and maintain new and existing partnerships with other teams across all BU's, Corporate and Legal departments and promote positive relations with all points of contact.
• Solve and close Better Business Bureau complaints and assist Legal teams with due diligence research work and handle sensitive customer complaints.
• Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes.
• Solve for complex and elevated customer inquiries across all Intuit products.
• Manage a day-to-day queue of open, work-in-progress customer cases.
• Craft Root Cause Analyses (RCAs) back to executive leadership team to affect positive change at scale and help drive operational efficiencies across the company.