Service Desk Analyst 2
Mountain View, California
Employer: Intuit
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
Come join the Workforce Technology team here at Intuit where our mission is to remove barriers for our employees and connect them to Intuit's bigger mission so they can do great things for our customers. We operate by caring and creating experiences that reflect the Intuit brand and values, practicing what we preach and simplifying the business of life for our employees, delighting our employees so they can be inspired to pass on the delight to our customers, and we are constantly working to improve our services and products. If you enjoy working face to face with customers in a fast-paced high tech environment then this is the place for you!
The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a "high touch" level of support to the employee community.
Responsibilities
The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a "high touch" level of support to the employee community.
Responsibilities
- Ability to troubleshoot software, hardware and connectivity issues remotely
- Ability to understand & articulate root cause on customer issues
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Familiarity with encryption and security tools and triaging within this environment
- Assist customers in gaining access to various systems and servers
- Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
- Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies
- Communicate call trends and challenges in daily team meetings
- The ability to take on small projects from start to finish
- Keep Knowledge Base and process documentation up-to-date
- Work closely with the team to resolve or properly close aging tickets
- Manage the individual and ticket queue for the team
- Ensure the highest level of customer satisfaction
- May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
- Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert
Created: 2024-08-22
Reference: 2024-57298
Country: United States
State: California
City: Mountain View
Similar jobs:
-
Associate Governmental Program Analyst
State Of California in Sacramento, California -
Medical Records Analyst
UHS in Temecula, California -
Governance Compliance Analyst
Experis in Sacramento, California💸 $48.00 per hour -
PEX 1822 - Bond Program Finance Analyst
San Francisco USD in San Francisco, California💸 $96974 - $117764 per year -
System Automation and Program Processing Support Analyst II
State Of California in Sacramento, California -
Cost/Price Analyst Specialist
PARKER HANNIFIN CORP in Irvine, California -
IT Financial Analyst
Ross in Dublin, California💸 $66560 - $94650. per year -
Intelligence Support Analyst
DCS Corporation in Ridgecrest, California💸 $67214 - $117886 per year -
Public Utilities Regulatory Analyst III
State Of California in San Francisco, California -
Quality Assurance Analyst
Insight Global in Fairfield, California -
Operations and Project Analyst
California State University Los Angeles in Los Angeles, California💸 $5273 - $7500 per month -
Financial Analyst III
Dignity Health in Bakersfield, California -
Finance Analyst \/ Professional 1
Compunnel in McClellan, California -
Non-Clinical - Information Technology - Business Analyst
vTech Solution, Inc. in San Diego, California -
Senior Analyst, Real Estate Market Research
Ross in Dublin, California💸 $75700 - $113650. per year -
USCAJP00015743 - Revenue Cycle Applications Analyst I
Akkodis in Los AngelesÃŽle, California💸 $40 - $47 per hour -
Data Analyst
West Advanced Technologies (WATI) in Rancho Cordova, California -
System Support Analyst
State Of California in Sacramento, California -
Analyst, Emerging Data Management
Volt in Fountain Valley, California💸 $30 - $35 per hour -
Air Quality Analyst
Stantec in SOLANA BEACH, California💸 $87600 - $131300 per year