Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This position reports to

Field Service Manager

Your role and responsibilities

Perform annual preventative maintenance and on call emergency repairs of ABB robotic system equipment in the field Contribute to customer satisfaction by executing service work as per customer order and expectations and makes recommendations to avoid such issues in the future Prepare and review material lists needed for service activity and ensure all material, parts and equipment are available and of appropriate quality for service activities Provide system integration support of ABB robots to designated build shops as well as the end users Perform robot program changes such as logic, software and path alterations through either offline or online methodology Have mechanical aptitude for performing any mechanical component repair or replacement Provide robot specific or systems training in an informal environment to customers as required Have knowledge of PLC(Programmable Logic Controllers) communications and other robotic peripheral equipment Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships Ability to be proactive to support customer needs Execute work on a first time right approach with customers and ensures the job is done on time and as per quality standards Strong initiative and drive for personal development Capable of traveling on short notice and handle rigors of air travel Submit sales leads for additional robotic and system opportunities Communicate work location and status daily Ensure customer retention by delivering superior customer experience Prepare all documents and customer reports to be signed by the customer representative

Qualifications for the role

• Bachelor's Degree with minimum 1 year of maintenance, technical support, mechanical, electrical, robotic, controls or engineering experience OR Associate degree in a technical field with minimum 3 years of maintenance, technical support, mechanical, electrical, robotic, controls or engineering experience OR High School Diploma or GED with minimum 5 years of maintenance, technical support, mechanical, electrical, robotic, controls or engineering experience
• Minimum of 1 year electronic and mechanical skills preferred
• Alternatively, possess a special combination of education & Experience and / or demonstrated accomplishments
• Good electronic and mechanical experience
• Mechanical aptitude for performing any mechanical component repair or replacement
• Knowledge of PLC communications and other robotic peripheral equipment
• Formal training or equivalent experience preferred with the ability to read and understand electrical drawings
• Computer skills (MS Word, Excel, PowerPoint, Teams, Windows)
• ABB Robotics experience is preferred (not required)
• Strong desire to travel
• Excellent verbal and written communication skills
• Ability to communicate with customers (external & internal) in high pressure situations and maintain strong customer relationships
• Excellent organization skills, detail oriented
• Customer service background highly desirable
• Ability to work with little or no supervision
• Analyze issues and use of sound judgment
• Manage execution
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $43,500 and $80,500 annually. myBenefitsABB.com