Site Services Operations Manager
Lancaster, Ohio
Employer: Transforce
Industry:
Salary: Competitive
Job type: Full-Time
JOB FUNCTION:
This position will be responsible for managing the preparation and execution of all Site Services orders and events.
ESSENTIAL FUNCTIONS:
QUALIFICATIONS:
KEY BEHAVIORS:
This position will be responsible for managing the preparation and execution of all Site Services orders and events.
ESSENTIAL FUNCTIONS:
- This position will be accountable for delivering and maintaining premier standards of customer service and business operations.
- Work closely with logistics to manage fleet assets and schedule movement to meet customer obligations while controlling expenses.
- Work with Sales to define the scope of work for projects, establish key dates and details, and to capture billable services during project execution.
- Work closely with Production to identify and report equipment deficiencies for repair and strive for the highest level of operational readiness possible. Update open work orders when repairs are completed.
- Supervise CDL-A drivers, DOT compliance, event techs, and attendants in the preparation and execution of events and orders.
- Promote Porta Kleen's safety culture and ensure that company policies and procedures are followed.
- Analyzing daily activities to monitor performance, track results, prepare reports, review data, and make recommendations on improvements.
- Recruit, train, and continuously develop workforce to meet organizational objectives. To include performance evaluations, performance improvement plans, and disciplinary action as needed.
- Conducts safety meetings, assuring proper procedures are followed.
- Work with Division Manager and Leadership Team to develop SOPs.
- Responsive to emergency calls and non-standard work schedules.
- Investigate and resolve customer complaints in a timely manner.
- Coach and mentor all direct reports.
- Performs other duties as directed.
QUALIFICATIONS:
- Bachelor's degree in business management, industrial engineering, transportation or logistics preferred.
- Knowledge of fleet management, field operations, project management, financial principles, and human resource practices.
- Working knowledge of basic electrical, plumbing, and mechanical components.
- Demonstrate proficiency in MS Office Suite: Excel, Word, Project, One Note, PowerPoint; as well as other transportation and inventory management software.
- 25% field travel time
KEY BEHAVIORS:
- Respect: We treat everyone in our diverse community, including clients, their families, and our staff with dignity.
- Innovation: We believe that through innovation we will continue to provide the highest level of products and services for our customers.
- Teamwork: We infuse and energize the organization, enhancing the lives of those we serve through the creative ideas and unique talents of each team member.
- Excellence: We will deliver the best outcomes and highest quality service through the dedicated effort of every team member.
- Stewardship: We sustain and reinvest in our mission and extended communities by wisely managing out human, natural, and material resources.
Created: 2024-09-13
Reference: 8EWoOVmN1Vj1
Country: United States
State: Ohio
City: Lancaster
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