* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

* Contact customer representative and ascertain equipment/systems problems.

* Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

* These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

* Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

* Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.

* Participate in a scheduled On-call rotation.

* Perform other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* 2-3 years of documented experience in Fire Sprinkler/Suppression industry

* Experience in reading and interpreting blueprints, submittals, and operational/product manuals

* Most have experience installing and maintaining sprinkler systems

* High School Diploma or equivalent required

* Ability to work flexible hours including weekends to meet customer requirements

* Able to participate in an on-call rotation schedule Overnight travel will be required

* Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs

* Ability to adhere to, implement, and always follow safety guidelines and procedures.

* Strong organizational skills, positive attitude, and an ability to learn quickly

* Possess a valid driver's license and driving record that meets company requirements

* Able to pass a pre-employment background and drug test

* Must possess and retain current State Fire Protection License or Journeyman License valid

* Experience with preaction and/or dry sprinkler systems required

Nice to Have Skills & Experience
- NICET Certification(s)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.