Sr. Concessions Manager | Greensboro Coliseum Complex

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Overview

Oak View Group, has an excellent and immediate opening for a Senior Concessions Manager. The Senior Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.

This role will pay an salary of $60,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until November 16, 2024

Responsibilities

• Oversees development, delivery, review, execution, and fulfillment of proposals/contracts for clients of the venue for concessions and catering events while adhering to OVG venue policies and procedures
• Strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, vendor partnerships, community events/outreach and guest experiences for catering and concessions
• Communicates with clients for status of deadline schedules, including but not limited to floor plan submissions, room specifications, insurance requirements and other relevant details
• Review and work along with staff to ensure execution of all F&B operations through events such as Hockey, Concerts, and contractual obligations such as, but not limited to insurance, deposits, set up/breakdown, staffing, contracted services, equipment orders, consumption reports and special orders.
• Manage and work along with the part time staff, contracted event staff and Non-Profit Groups in the areas of concessions and catering
• Inspecting equipment and facilities to report any deficiencies and ensure all F&B areas are fully operational
• Ordering and maintaining weekly/monthly inventory for concessions and catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful while ensuring on all client request, concerns, and problems are addressed
• Coordinates activities and facilitates meetings with kitchen staff, catering staff and various service contractors for assignment and fulfillment of events for the arena and/or meeting rooms
• Attends appropriate planning, organization, event, and facility meetings in support of food and beverage elements for all facility operations
• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and OVG guidelines
• Prepare and maintain accurate records for pre-event planning, cost estimates, client requests, billable charges, service orders, contractual requirements, and final billing accounting
• Plan, implement and operate an integrated point of sales system, run reports, process cash & credit card sales during and after events, run settlement reports
• Design and/or assist in the design and implementation of digital content for the venue display systems for the point of sales menu boards, meeting room display monitors and concession stand sponsor activations
• Act as Department Manager and/or Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by department and facility manager
• Assist Director of Concessions to Analyze and maintain department related costs and facilitate reporting
  SUPERVISORY RESPONSIBILITIES:
  
  • Oversee and coordinate food and beverage staff and operations, including temporary labor workforce, for daily and/or event operations
  • Demonstrate supervisory responsibilities following OVG policies and applicable laws
  • Assume Department Manager duties during absence of the Director of Concessions
  • Act as Manager on Duty on and off site

Qualifications

EDUCATION AND/OR EXPERIENCE:

• Associate's Degree (A.A.) or greater in Culinary Management, Business Management, or related field; along with two or more years' experience in Concessions Management, other Food & Beverage Management, or related experience.
• 4-6 years of experience
• High school diploma or GED required with significant related experience
• Experience in management, catering, concessions, inventory control, order management, point of sales systems, digital content creation/implementation and menu planning in an arena or stadium environment preferred

COMPUTER SKILLS:

To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, Digital Content Delivery and Point of Sales systems with Inventory Control. Other software experience helpful.

CERTIFICATES, LICENSES, REGISTRATIONS:

Serv-Safe Manager certification required or obtained within 60 days of hiring. Possess any licenses, certificates, or training required by local, state, or national authorities for the operation of industry-related equipment found at the facility is preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue
• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
• Work inside and outside the building is required and may have some exposure to adverse conditions
• Must be able to hear and speak to use a two-way radio
• Work flexible hours, including nights, overnights, weekends, and holidays

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated knowledge of building maintenance including housekeeping techniques
• Demonstrate knowledge in industry terminology
• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
• Able to work flexible schedules, including weekends, nights, and holidays
• Able to assess situations using decision-making authority

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