Sr. Desktop Support

Ensure end-to-end support for u , SLT team and their Administrative Assistance for PC or Mac hardware/software, , system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.

Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
Install, configure, and troubleshoot desktops, laptops and mobile devices
Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams
Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
Provide continuous communication with u on progress and completion of requests/issue resolution
Maintain documentation for all Helpdesk and end user processes and procedures
Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management

Hourly pay depending on experience: $24-$26

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Provide exceptional problem-solving in support as well as assisting with firm-wide projects
Provide continuous communication with u on progress and completion of requests/issue resolution
Extensive knowledge of operating systems such as Windows, Mac OS
Experience supporting Office 365 applications.
Experience with management tools such as Ivanti, Intune and JAMF.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.