Sr. Field Service Technician - Fire Alarm
Englewood, Colorado
Employer: Insight Global
Industry: Mechanical Engineering
Salary: Competitive
Job type: Full-Time
Perform/Review installation methods, checkout, and test, startup on fire alarm system, security or access systems and adhere to plans, specification, and contract requirements.
Be responsible for commissioning start-up and checkout of systems using the software provided by engineering for large jobs (long cycle time) or software possibly written by themselves in small jobs (short cycle time jobs).
Understand and execute all company polices and procedures guidelines for software checkout. This would include checking systems, point check via software SOPs, sample checking.
Complete technical work underestimated hours and within allocated period.
On small jobs (short cycle jobs) be responsible for complete ownership of project in field, coordinate with subcontractors/vendors as applicable and work with customers to obtain completion sign-off.
Be responsible for equipment at field site, its handling if required and correct installation by subcontractors.
Also, be responsible for assets such as tools, proprietary software and database at job site.
Ensure that configuration management policies are followed. This involves back up of all changes on an ongoing basis and final archiving of hardware and software to the server (via ADEPT or other configuration management software).
Participate in Sales support activities such as surveys, application selection and possibly hardware engineering for bid jobs to support our growth initiatives.
Keep all documentation and paperwork up to date. Examples: Labor & Expense reports, customer requests for changes, adds, training and sign-off sheets, etc. Focus especially on Change Orders if additional scope is required.
Train the customer as required per contract terms on operational aspects of the system. If required, conduct complete system function training, and obtain attendee sign-off list for archiving.
Performs or assists with engineering, planning, scheduling, and installing simple to complex systems or modifications to existing systems. May plan, schedule, and lay out complex electrical equipment installations.
Jobs completed at or under cost (+ or- 2%), under hours for start-up.
Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.
Be a zealot for safety & responsible for adhering to, completing, & recording all required safety documentation & training in a timely manner per daily/monthly/yearly, role specific, & site requirements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
• In-depth knowledge of Fire alarm systems, plans, specifications, and solid understanding of contracting relationships
• Fire alarm systems experience with demonstrated knowledge code requirements, testing requirements and coordinating , communicating with AHJs
• Competent in MS Word, Excel, Project, and Outlook
• Excellent customer service skills with experience in technical phone or onsite customer support including good
• interpersonal communication skills.
• Ability to travel both locally to customer sites and overnight up to 25% as workload demands
• Valid drivers license and safe driving record ability to pass background check
Salary: 70,000 - 80,000
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Be responsible for commissioning start-up and checkout of systems using the software provided by engineering for large jobs (long cycle time) or software possibly written by themselves in small jobs (short cycle time jobs).
Understand and execute all company polices and procedures guidelines for software checkout. This would include checking systems, point check via software SOPs, sample checking.
Complete technical work underestimated hours and within allocated period.
On small jobs (short cycle jobs) be responsible for complete ownership of project in field, coordinate with subcontractors/vendors as applicable and work with customers to obtain completion sign-off.
Be responsible for equipment at field site, its handling if required and correct installation by subcontractors.
Also, be responsible for assets such as tools, proprietary software and database at job site.
Ensure that configuration management policies are followed. This involves back up of all changes on an ongoing basis and final archiving of hardware and software to the server (via ADEPT or other configuration management software).
Participate in Sales support activities such as surveys, application selection and possibly hardware engineering for bid jobs to support our growth initiatives.
Keep all documentation and paperwork up to date. Examples: Labor & Expense reports, customer requests for changes, adds, training and sign-off sheets, etc. Focus especially on Change Orders if additional scope is required.
Train the customer as required per contract terms on operational aspects of the system. If required, conduct complete system function training, and obtain attendee sign-off list for archiving.
Performs or assists with engineering, planning, scheduling, and installing simple to complex systems or modifications to existing systems. May plan, schedule, and lay out complex electrical equipment installations.
Jobs completed at or under cost (+ or- 2%), under hours for start-up.
Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.
Be a zealot for safety & responsible for adhering to, completing, & recording all required safety documentation & training in a timely manner per daily/monthly/yearly, role specific, & site requirements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
• In-depth knowledge of Fire alarm systems, plans, specifications, and solid understanding of contracting relationships
• Fire alarm systems experience with demonstrated knowledge code requirements, testing requirements and coordinating , communicating with AHJs
• Competent in MS Word, Excel, Project, and Outlook
• Excellent customer service skills with experience in technical phone or onsite customer support including good
• interpersonal communication skills.
• Ability to travel both locally to customer sites and overnight up to 25% as workload demands
• Valid drivers license and safe driving record ability to pass background check
Salary: 70,000 - 80,000
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-09-11
Reference: 379744
Country: United States
State: Colorado
City: Englewood
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