Sr. Global Technical Account Manager
Alpharetta, Georgia
Employer: Ultimate Software
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
General Information
Ref #:
20240039625
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Weston - Florida - United States
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
About The Role:
The Sr. Global Technical Account Manager provides technical support and account management to UKG PLUS Central, Pro WFM and Pro customers and must have a high level of WFC and/or Pro WFM product knowledge. Responsibilities may include but are not limited to the following:
Duties and Responsibilities:
•Provide account management and technical support of UKG Central or Pro WFM products as well as UKG Pro to large enterprise-class customers
•Utilize UKG Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues
• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
•Interface successfully with other UKG cross-functional teams and third-party solution providers
•Participate in testing and validating system fixes, service releases, and enhancements
•Late Shift and On-Call availability if needed
Qualifications
About You:
Basic Qualifications:
• 1-2 years HCM experience
• 3-5 years customer service experience
• 3-4 years account management experience
Preferred Qualifications:
• 1-2 years of UKG Pro experience strongly preferred
• Strong leadership abilities
• Proactive focus
• Experience with HR/Payroll
• Confidence and strong leadership abilities
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Ability to set and manage customer expectations
• Effective collaboration and time management skills
• Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
• Highly motivated and team oriented
• BS/BA preferred or equivalent work experience
• Certification in the Payroll/HR industry a plus
• FPC/CPP certification
• Spanish, French and/or Portuguese language skills
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Ref #:
20240039625
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Weston - Florida - United States
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
About The Role:
The Sr. Global Technical Account Manager provides technical support and account management to UKG PLUS Central, Pro WFM and Pro customers and must have a high level of WFC and/or Pro WFM product knowledge. Responsibilities may include but are not limited to the following:
Duties and Responsibilities:
•Provide account management and technical support of UKG Central or Pro WFM products as well as UKG Pro to large enterprise-class customers
•Utilize UKG Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues
• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
•Interface successfully with other UKG cross-functional teams and third-party solution providers
•Participate in testing and validating system fixes, service releases, and enhancements
•Late Shift and On-Call availability if needed
Qualifications
About You:
Basic Qualifications:
• 1-2 years HCM experience
• 3-5 years customer service experience
• 3-4 years account management experience
Preferred Qualifications:
• 1-2 years of UKG Pro experience strongly preferred
• Strong leadership abilities
• Proactive focus
• Experience with HR/Payroll
• Confidence and strong leadership abilities
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Ability to set and manage customer expectations
• Effective collaboration and time management skills
• Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
• Highly motivated and team oriented
• BS/BA preferred or equivalent work experience
• Certification in the Payroll/HR industry a plus
• FPC/CPP certification
• Spanish, French and/or Portuguese language skills
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Created: 2024-09-12
Reference: 20240039625
Country: United States
State: Georgia
City: Alpharetta
Similar jobs:
-
Account Manager - Industrial Fibers
Koch Industries in Atlanta, Georgia -
Account Manager - Employee Benefits
USI Holdings Corporation in Atlanta, Georgia -
Inside Sales Account Manager
Aptean in Alpharetta, Georgia -
Account Manager - Property & Casualty
Lockton, Inc. in Atlanta, Georgia -
Flexible Benefits Account Manager (MA Hybrid or remote)
National Financial Partners in Atlanta, Georgia -
Senior Account Manager - Property & Casualty
Lockton, Inc. in Atlanta, Georgia -
Account Manager-Enterprise Sales
Cisco Systems Inc in Atlanta, Georgia -
Technical Account Manager, Games, Media, and Entertainment Industries
Google in Atlanta, Georgia💸 $106000 - $156000 per year -
Account Manager
HILTI in Atlanta, Georgia -
Scientific Territory Account Manager, MA/RI/NH
Ansell in Roswell, Georgia💸 $95000 - $105000 per year -
Executive Account Manager
Pearson in Atlanta, Georgia💸 $120000 - $135000. per year -
National Account Manager
Syneos Health Careers in Atlanta, Georgia -
Account Manager
Lockton, Inc. in Atlanta, Georgia -
Commercial Lines Account Manager (West Virgina - Hybrid or Remote)
National Financial Partners in Atlanta, Georgia -
Strategic/National Account Manager
1110-Applied Industrial Technologies in Marietta, Georgia -
Manager, Technical Account Management
New Relic, Inc in Atlanta, Georgia -
Strategic Account Manager - Home Depot Pro
James Hardie Building Products Inc in Atlanta, Georgia -
Regional Account Manager
Syneos Health Careers in Atlanta, Georgia💸 $175000 - $185000 per year -
Manager Corporate Account Management - Merchant Services
Intuit in Atlanta, Georgia -
Customer Account Manager
Koch Industries in Atlanta, Georgia