Sr. IT IQuote Training & Support Specialist

• 5+ years' experience working in a training and software implementation position, preferably within a manufacturing environment.
• Strong written, verbal communication, and presentation skills for both technical and non-technical audiences
• A working knowledge of systems and processes of converting plants
• Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience)
• Ability to prioritize with an execution focus
• High standard of proficiency in MS Office, SharePoint, Microsoft Teams
• Demonstrate ability to operate in a rapidly changing environment
• Ability to travel

Key Skills:

# consumer estimating / sales , # Support in consumer estimating / sales , # Change management in consumer estimating / sales

• Minimum Experience : 11 Yrs

Roles & Responsibilities:

• Deliver academy style training for the Consumer Organization
• Deliver high-quality, detailed training of iQuote to end users, business partners, project team, and members
• Support business partners through cutover and go-live activities, hypercare and transition to normal support
• Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets
• Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment
• Track participation in training for each wave of required participants and advise the implementation team accordingly
• Implement practice requirements check on learnings, quizzes, and tests to ensure adoption of learnings
• Maintain a comprehensive library of technical terminology and documentation
• Author and edit documents to maintain continuity of style and content
• Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added
• Assist in evaluation and testing of provided software patches and enhancements
• Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation
• Monitor usage of various training materials
• Work with applications standards team and business process team to create and maintain day in the life checklists
• Collect and store the signed off checklists from the implementation teams
• Facilitate translation of training materials to required languages
• Liaise with Corporate Training Department to ensure documentation meets WestRock standards

Education:

• A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry