Sr. IT Support Specialist

Description

What We're Looking For:

Meltwater is in search of a Senior IT Support Specialist who will play a critical role in ensuring the world class delivery of IT services to the business. Serving as a member of the IT Service Desk, this position involves providing high-level technical support, troubleshooting complex issues, and recommending efficient solutions while providing a high level of customer service.

What You'll Do:

• Provide advanced technical support to end-users for hardware, software, and some network issues.
• Diagnose and resolve complex technical problems related to Meltwaters Information Systems.
• Oversee the installation, configuration, and maintenance of IT equipment and software.
• Monitor system performance and ensure optimal operation of IT systems administered by the IT Service Desk.
• Lead projects and other initiatives as directed by management.
• Monitor and maintain security protocols and practices to protect company data and systems.
• Collaborate with other IT team members to develop or improve the IT service desks knowledge base as well as IT policies and procedures.
• Conduct regular system audits and generate reports on system performance and security.
• Provide training and guidance to junior IT staff and end-users.
• Stay updated on the latest industry trends and technologies to recommend improvements and upgrades.

What You'll Bring:

• Minimum of 7 years in IT support or a similar role.
• Strong knowledge of Windows and MAC OS support.
• Proficiency with Android and iPhone support.
• General knowledge of network protocols and services.
• Strong knowledge of asset management systems such as JAMF and Intune.
• Ability to resolve complex incidents and requests in relation to hardware and software in use by the business.
• Familiarity with IT security best practices
• Excellent communication and interpersonal skills
• Ability to work independently, and as a member of a team.

What We Offer:

• Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
• Hourly Rate of $36 -$40.87 USD per year
• Total compensation range for this position: $75k-$85k USD per year.

Our Story

The sky is the limit at Meltwater.

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way.

We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.