Sr. Services Ops Specialist, Amazon Ads Product Release, Services, and Operations
New York, New York
Employer: Amazon
Industry: Project/Program/Product Management--Non-Tech
Salary: $112800 per year
Job type: Full-Time
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions-including sponsored, display, video, and custom ads- leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.
As a Sr. Services Ops Specialist, you are the primary lead for internal go-to-market (GTM) operations for product, process, category and service launches. This role owns ensuring each launch within our scope is ready for service teams and end customers. The role is a product specialist for their portfolio and frequently works directly with sales GTM, sales operations, product owners, and product release management.
Key job responsibilities
Sr. Ops Specialists require a strong understanding of the often times complex creative and campaign delivery process. They understand how to drive business development through creative, campaign and ad operations and have experience in advertising, business operations, and marketing fields. As a Sr. Ops Specialist you will:
• Take ownership of new launches for our services teams, helping accelerate business growth by enabling flawless campaign execution.
• Design scaled processes by gathering functional requirements, identifying resources needed, defining milestones and creating a launch schedule to ensure timely and successful delivery of projects.
• Influence stakeholders (including Sales, Product, Advertising Trust and services leadership) outside your direct area of responsibility to ensure delivery and identify new campaign opportunities.
• Identify and mitigate customer and advertiser risks, removing roadblocks and providing alternate solutions to provide the best advertiser and customer experience.
• Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
About the team
The Service Operations team enables and scales advertiser success on and off Amazon through internal go-to-market (GTM) operations, streamlined campaign workflows, accurate measurement and proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Sales, Product, Campaign & Creative Management, Ad Operations and Design teams.
BASIC QUALIFICATIONS
- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience communicating results to senior leadership
- Experience building, executing and scaling cross-functional marketing programs
- 5+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Experience with Salesforce and Tableau
- Digital advertising and advertising technology experience
- Proven track record of process simplification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Sr. Services Ops Specialist, you are the primary lead for internal go-to-market (GTM) operations for product, process, category and service launches. This role owns ensuring each launch within our scope is ready for service teams and end customers. The role is a product specialist for their portfolio and frequently works directly with sales GTM, sales operations, product owners, and product release management.
Key job responsibilities
Sr. Ops Specialists require a strong understanding of the often times complex creative and campaign delivery process. They understand how to drive business development through creative, campaign and ad operations and have experience in advertising, business operations, and marketing fields. As a Sr. Ops Specialist you will:
• Take ownership of new launches for our services teams, helping accelerate business growth by enabling flawless campaign execution.
• Design scaled processes by gathering functional requirements, identifying resources needed, defining milestones and creating a launch schedule to ensure timely and successful delivery of projects.
• Influence stakeholders (including Sales, Product, Advertising Trust and services leadership) outside your direct area of responsibility to ensure delivery and identify new campaign opportunities.
• Identify and mitigate customer and advertiser risks, removing roadblocks and providing alternate solutions to provide the best advertiser and customer experience.
• Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
About the team
The Service Operations team enables and scales advertiser success on and off Amazon through internal go-to-market (GTM) operations, streamlined campaign workflows, accurate measurement and proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Sales, Product, Campaign & Creative Management, Ad Operations and Design teams.
BASIC QUALIFICATIONS
- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience communicating results to senior leadership
- Experience building, executing and scaling cross-functional marketing programs
- 5+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Experience with Salesforce and Tableau
- Digital advertising and advertising technology experience
- Proven track record of process simplification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Created: 2024-10-13
Reference: 2803593
Country: United States
State: New York
City: New York
ZIP: 10036
About Amazon
Founded in: 1994
Number of Employees: 1600000
Website: https://www.amazon.com/
Career site: https://www.amazon.jobs/en/
Instagram: https://www.instagram.com/amazon/
LinkedIn: https://www.linkedin.com/company/amazon/
Facebook: https://www.facebook.com/Amazon
Similar jobs:
-
Manager of Operations and Systems
Columbia University in Morningside, New York💸 $72000 - $79000 per year -
TikTok Shop - Transportation Operations and Execution Lead
TikTok in New York, New York -
Office and Operations Assistant
University at Buffalo in Buffalo, New York💸 $50000 - $55000 per year -
Assistant Professor 10 Month, Department of Operations Management and Strategy
University at Buffalo in Buffalo, New York -
Bridge Grapple Truck Operator-100% Remote and Travel
Transforce in Glenville, New York -
Visiting Professor (10 Month), Operations Management and Strategy
University at Buffalo in Buffalo, New York -
Accreditation and Operations Assistant
Stony Brook Medicine in Stony Brook, New York -
Global Product Solutions and Operations MBA Intern (Closed Loop Monetization)- 2025 Summer (MBA)
TikTok in New York, New York -
Business Operations Lead, AWSI Media, Entertainment, Games and Sports
Amazon in New York, New York💸 $120500 per year -
Data and Operations Specialist
University at Buffalo in Buffalo, New York💸 $50000 per year -
Full Professor (10 month), Operations Management and Strategy
University at Buffalo in Buffalo, New York -
Web Solutions Engineer, Global Business and Operations Engineering
Google in New York, New York💸 $120000 - $176000 per year -
Advanced Practice Clinician - Spine and Sports Medicine Non-Operative Orthopedics - Optum Tri-State - CareMount
Optum Tri-State NY in Fishkill, New York💸 $114784 - $154951 per year -
Principal GTM Strategy and Operations, Amazon Ads
Amazon in New York, New York💸 $153000 per year -
Analytics and Sales Operations Analyst, Financial Services Business Operations and Analytics Team
Amazon in New York, New York💸 $79300 per year -
Assistant Director, Enrollment Operations and Analysis
Columbia University in Morningside, New York💸 $80000 - $92000 per year -
Principal GTM Strategy and Operations, Amazon Ads
Amazon in New York, New York💸 $153000 per year -
Strategy and Operations Analyst -National Remote
UnitedHealth Group in Chappaqua, New York💸 $58300 - $114300 per year -
Strategy and Operations Senior Associate, gTech Go-to-Market
Google in New York, New York💸 $114000 - $167000 per year -
Strategy and Operations Senior Associate, News, Global Partnerships
Google in New York, New York💸 $114000 - $167000 per year