Summary
The Operations Engineer in Crypto Services team manages key technical infrastructure. An ideal candidate will have experience in Systems Administration. The Operations Engineer will monitor infrastructure and application services and drive incident management. The Ops engineer will work closely with SRE's, PKI Engineers, systems engineers, network engineers, database administrators and information security teams to effectively ensure availability and reliability. For this position, strict application security and high availability requirements must be balanced to achieve optimal solutions.



Description
The successful candidate will participate in troubleshooting issues following established procedures, documenting problems, managing incidents and owning the issue from the initial contact to resolution. Additionally the engineer will be responsible for critical compliance tasks.

Responsibilities of the Operations Engineer includes the following:

- Serve as a full time, primary on-call, responding and mobilizing efforts to address outages

- Follow change management procedures and deploy code using configuration management (e.g. Puppet, Chef, Ansible, etc)

- Set priorities and work efficiently in a fast-paced environment

- Measure and optimize system performance

- Monitor telemetry and address alerts to ensure smooth operations

- Strong communication skills and ability to work effectively across multiple business and technical teams

- Demonstrate ability to deliver results on time with high quality

---