Come join a core service platform team in Small Businesses at Intuit! We're looking for a passionate software engineer to lead operational excellence and site reliability to deliver the always-on SAAS platform to our global payroll customers.

You'll join a company fully focused on serving our customers to help them thrive in their business. As a member of our engineering team, you will tackle technical problems and implement creative solutions to delight our users in ways they have not imagined.

You will be empowered to grow and expand your skills and scope of responsibilities. Our engineers are well supported in their professional progression through regular feedback, mentoring from senior team members and technical training opportunities.

Responsibilities

• Responsible for driving operational excellence for the connected services that a business offers to its customers to deliver an 'always on' operation, year-round, at the right cost
• Adopt observability best practices with distributed tracing to reduce time to detect (MTTD) and time to resolve (MTTR).
• Creating or Enhancing monitoring capabilities leveraging AI assisted tools to increase alert accuracy, detect issues and resolve automatically
• Navigate into Products offered to customers to gain deep understanding of product knowledge and influence the engineering culture in developing observable applications
• Creation of runbooks for standard operating procedures for every production change
• Develop FMEA and chaos engineering best practices backed with automation
• Investing in Self-service capabilities to drive efficiencies with focus on reducing friction and manual steps
• Part of On-call rotation to respond to incoming alerts, triage and take necessary steps to minimize the impact
• Contribute to infrastructure updates such as compute, storage, network and content changes