Staff Services Manager I (Specialist)

This is a bilingual Spanish position.

Are you passionate about ensuring that every Californian can understand and enjoy their civil rights? Do you thrive in a flexible work environment and relish the idea of connecting with diverse communities throughout California? Are you ready to play a key role in shaping and leading initiatives for the largest state civil rights agency in the nation? If you answered "yes" to any of these, we have an exciting opportunity for you!

Join us as a Staff Services Manager I (Specialist) with the Civil Rights Department (CRD). In this role, you'll report to the Outreach and Education Manager and be a part of our in-person engagement team. Your mission? To develop our outreach and education efforts, ensuring that we effectively connect with and support communities across California.

Fluency in both Spanish and English (written and oral) is required, as you'll be representing the department in both languages and presenting to various audiences and stakeholders about CRD's work and California's civil rights laws. You'll work hand-in-hand with community organizations and other government entities, forging strong partnerships to provide vital outreach and education to Spanish-speaking individuals and communities throughout California.

If you're ready to make a significant impact and help shape the future of civil rights in California, we'd love to hear from you!

Under the direction of the Staff Services Manager II (Supervisory) for the Outreach and Education Unit, the Staff Services Manager I (SSM I) will methodically plan, organize, and coordinate educational and outreach activities, including in-person and virtual events, inter-agency collaborations, and stakeholder meetings, with a special focus on engaging underrepresented communities., The SSM I will generate ideas to assist in advancing the Outreach and Education Unit's strategic goals to maximize impact. The Staff Services Manager I is responsible for disseminating comprehensive information about the services and mission of the California Civil Rights Department (CRD) to the public and distilling civil rights laws into clear, engaging, and educational materials. This position requires bilingual fluency (written and oral) in English and Spanish to perform the job duties.

Please let us know how you heard about our position by taking this brief survey .

You will find additional information about the job in the Duty Statement .

Working Conditions

The demands described here are representative of those that must be met by the incumbent, with or without a reasonable accommodation, to successfully perform the essential functions of the job.

• Effectively handle stress;
• Work in a fast-paced environment;
• Effectively manage many projects simultaneously;
• Communicate effectively with colleagues regarding work assignments;
• Demonstrate a high level of professional accountability;
• Daily use of a telephone and computer for up to 6.5 to 7 hours per day;
• Prolonged sitting and/or standing at a desk for 6.5 to 7 hours per day;
• Requires ability to complete tasks that typically may require making repetitive hand movements in the performance of daily duties;
• Punctual and excellent attendance;

• Frequent travel around the state to attend events, meet with stakeholders, visit other CRD offices, and other departmental business.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-445354

Position #(s):
326-104-4800-005

Working Title:
Staff Services Manager I (Specialist)

Classification:
STAFF SERVICES MANAGER I $6,963.00 - $8,650.00

# of Positions:
1

Work Location:
United States

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00 am to 5:00 pm

Work Week:
Monday to Friday

Department Information The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California. CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments.

The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its six offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

Telework Opportunity

The California Civil Rights Department supports hybrid work schedules, including telework days, for employees who can perform their essential functions remotely, as operationally allowed. Travel expenses from your home to your assigned headquarters location is considered a normal commute and are not reimbursable.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon receiving a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

This position may be filled in one of our offices listed below.

• 320 West 4th Street, 10th Floor, Los Angeles, CA 90013
• 651 Bannon Street, Sacramento, CA 95626

Department Website: https://calcivilrights.ca.gov/

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/9/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Civil Rights Department
Attn: Cristina Granado
651 Bannon Street Suite 200

Sacramento , CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Civil Rights Department
Cristina Granado
651 Bannon Street Suite 200

Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is required and must be submitted with your application. Do not submit a cover letter.
  
  The SOQ serves as documentation of each candidate's skills, relevant experience, and ability to present information clearly and concisely in writing. Please answer each question below separately. See Statement of Qualifications section below.
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Extensive knowledge of advanced outreach and engagement strategies, with significant experience conducting multifaceted outreach initiatives for public agencies, non-profits, or public policy organizations.
• Superior written and oral communication skills, adept at interpreting and explaining intricate legal frameworks to a diverse audience using clear, dynamic language.
• Ability to exercise strong judgment, especially in public-facing work and in the preparation of official agency documents.
• Expertise in using online meeting platforms like Zoom, Microsoft Teams, and other virtual platforms, including knowledge of features such as polls, Q&A, breakout sessions, and other interactive elements.
• Skilled in presenting complex information in a clear and concise manner to diverse audiences, ensuring understanding and engagement.
• Advanced data analysis capabilities, with the ability to synthesize information and present complex ideas effectively both verbally and in writing.
• Strong organizational and accountability practices.
• Ability to identify and resolve complex and sensitive stakeholder issues.
• Ability to work collaboratively with team members.
• Ability to multi-task, adapt to changes in priorities, and complete tasks with short notice.
• Attention to detail and prior experience with quality assurance/quality control of internal and public-facing materials.
• Proficiency in working with Microsoft Office (Word, Outlook, PowerPoint, Excel) and Adobe Acrobat.

Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS
• Medical Benefits, including health , dental , and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Life Insurance
• ScholarShare (College Saving Account)
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

Statement of Qualifications (SOQ)

Statement of Qualifications (SOQ)

Staff Services Manager I (Specialist)

Special Requirements: A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills meet the desirable qualifications and demonstrate the candidate's ability to perform the job duties listed in this bulletin. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.

Your SOQ should be no longer than two (2) pages in length, single spaced, 12-point Arial font. Each individual response must be numbered and include the full text of the question prior to each response.

1. Describe your experience in planning, organizing, and coordinating comprehensive educational and outreach activities, particularly in engaging underrepresented communities. Please provide specific examples of events or programs you have developed, and the outcomes achieved.

2. Explain your approach to distilling complex information into clear and engaging educational materials. What strategies have you employed to ensure these materials are accessible and understandable to a diverse audience?

3. Describe your experience in creating captivating presentations and transforming complex information into engaging slide decks using multimedia platforms.

4. Based on your review of the duty statement, describe what in your background and experience will be helpful in accomplishing the responsibilities of this position.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

• "To" and "From" dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

We review your application to determine if you meet the minimum qualifications. Please ensure to provide detailed information on your application.

Transcripts:

If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personal Identifying Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

To find out additional information on how to apply for a state job, please follow the link below. For example, you can locate job-specific positions or veteran preference information. If you have questions about filling out the application, please get in touch with the Human Resource Analyst. If you have questions about the position, please get in touch with the hiring manager.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.