Student Advising & Operations Coordinator

Position Details

University of Colorado | Denver

Official Title: Academic Services Intermediate Professional

Working Title: Student Advising & Operations Coordinator

FTE: Full-time

Salary Range: $53,500 - $57,500

Position #00667812 - Requisition #35085

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

Job Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The College of Arts & Media is the only college leveraging the influence of CU Denver in the heart of Denver's thriving arts industry to produce graduates who are ready to inspire, lead, and create. CAM offers top-ranked degrees and programs in Film & Television, Media Forensics, Music & Entertainment, and Visual Arts.

The Student Advising & Operations Coordinator is an integral member of the College of Arts & Media student services team that helps students navigate and personalize their college experience, connects them with the right resources, and guides them throughout their academic journey.

The Student Advising & Operations Coordinator oversees front desk and office coordination for the College of Arts & Media (CAM), providing a range of services and information to faculty, staff, students, and visitors. This position is responsible for assisting in creating a diverse and inclusive office environment and supporting all organizational aspects of the office. It focuses on delivering high quality standards in service and quality assurance. This position will supervise a team of front desk student employees and be responsible for their training.

The Student Advising & Operations Coordinator will also be responsible for scheduling advising appointments and responding to student advising related phone calls and emails. This position will be trained as an academic advisor and will provide academic advising at times. This position will also provide support for CAM recruitment, admissions, retention, and events efforts.

What you will do:

Student Advising & Enrollment Management

• Provide information to current and prospective students regarding program requirements for all CAM programs and academic policies and advise students through registration.
• Responsible for and in-depth understanding of CAM's programs and curriculum requirements, admissions standards, and academic policy and procedure for the three distinct departments and twelve unique areas of study.
• Advise current and incoming students on procedural requirements for special processes regarding registration, including assisting students with proper completion of paperwork, appropriate deadlines, and maintaining up to date information for faculty and students to ensure accessibility.
• Be trained to do academic advising and stay knowledgeable about advising requirements and procedures.
• Attend advising meetings as needed.
• Advise students for 5-15 hours per week, depending on the time of year and advising needs.
• Act as an advising resource for prospective and current students; pull student data and provide resources and guidance on CAM programming and triage students to specific advising resources as needed.
• Provide support to the CAM advising team, such as scheduling appointments, check-in students for appointments, manage drop-in hours, answer questions, manage student files, maintain student confidentiality.
• Maintain database of electronic advising sheets, sample schedules, and various advising handouts/forms.
• Support CAM enrollment management team by communicating with prospective student and their families who drop in.
• Support CAM enrollment management team by assisting with the LYNX Arts Camps forms, website, database management. Communicate with LYNX Arts Camps students and parents as directed.
• Complete other projects, duties, and tasks as assigned.

Front Desk & Office Coordination

• Coordinate reception services for the CAM front desk. Assist students, staff, faculty and guests of the Dean's Office. This includes but is not limited to providing customer service, greet visitors in the lobby, respond to general information requests, direct visitors to the appropriate resources, answer incoming calls, route emails, and direct as need and/or provide appropriate information and successful resolution of routine administrative issues.
• Serve as the point of contact regarding facilities issues that occur in the Dean's Office; communicate to the appropriate offices and follow up to ensure issues are resolved.
• Oversee the day-to-day operations of the student locker program for CAM students in the Arts Building; develop and enforce policies and procedures to manage this student resource; develop digital and physical communication for students regarding the locker program; train student employees to assist with these duties.
• Manage student employees in the CAM Dean's Office; create and oversee a training manual for CAM student employes.
• Maintain cleanliness and orderliness of the Dean's Office common spaces; ensure all non-private office spaces (kitchen, lobby, conference rooms, common areas, etc.) are clean, orderly, and stocked. Periodic cleanout of the Dean's Office refrigerator and supply closet. Train student employees to assist with these duties.
• Ensure that CAM recruitment materials and degree maps are available for prospective students at the front of the office. Print additional forms as needed.
• Coordinate mailing and shipping processes for the College; maintain mailroom.
• Maintain copier/printer; ensure copier materials are stocked.
• Manage office supply inventory; anticipate supply needs. Place orders and make special purchases as appropriate.
• Perform other general administrative and operational support as needed.

Social Media & Marketing

• With direction from the CAM marketing and enrollment teams- collaborate with stakeholders, organize informational content, assist with content creation, post content on CAM social media channels and digital screens.
• Collaborate with enrollment team to draft the CAM advising newsletter that notifies currently enrolled CAM students about dates, deadlines, resources, activities, etc.
• Update CAM advising website with current versions of degree maps, advising sheets, etc.

Scholarships

• Assist with coordinating CAM's scholarship program. Specific responsibilities include but are not limited to:
  
  
  • Drafting scholarship shells; verifying correct matching criteria, cycles, award amounts, and application content
  • Connecting with internal and external scholarship committee members to facilitate reviews
  • Entering in scholarship awards via university systems
• Act as scholarship resource for College of Arts & Media students, staff, faculty as needed; act as liaison and coordinate with Scholarship Office when necessary

Qualifications you already possess (Minimum Qualifications)

• Bachelor's degree in business administration, arts and media, higher education administration, or a related field.
• One (1) year of professional business, fiscal, academic services, student affairs, or related experience.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)

• Experience working within higher education.
• Experience providing customer service in an office and/or administrative setting.
• Experience working with higher education technology platforms such as Marketplace, Concur, PeopleSoft, Navigate, Inspire, Slate, etc.
• Knowledge of arts and media related academic programs.
• Experience mentoring and/or advising college students.
• Experience coordinating schedules/meetings.

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills and ability to contribute to a respectful, positive, and professional workplace.
• Demonstrated allegiance and influential ability to embrace and advance equity and inclusion.

Conditions of Employment

• Occasional work during the evening and/or weekends may be required.
• This position is student facing and typically requires an onsite presence on campus 5 days a week. After 60 days, one remote day per week during non-peak time may be considered. All staff schedules are primarily dependent on the needs of the unit.

Employment Sponsorship

Please be advised that this position is not eligible now or in the future for visa sponsorship.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronaviru

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $53,500 - $57,500.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefit

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by October 31, 2024. Those who do not apply by this date may or may not be considered.

Required Application Materials:

To apply, please visit: http://www.cu.edu/cu-careers and attach:

1. A cover letter which specifically addresses the job requirements and outlines qualifications
2. A current CV/resume
3. List of three references (we will notify you prior to contacting both on and off-list references)

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Questions should be directed to Karen Ludington, karen.ludington@ucdenver.edu