Student Center Assistant

Title: Student Center Assistant

Agency: Tidewater Community College

Location: Virginia Beach - 810

FLSA: Nonexempt

Hiring Range: $14.31 per hour, part time

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Tidewater Community College seeks applications for two Student Center Assistant positions at the Virginia Beach Campus.

Position Summary:
The Virginia Beach Campus Student Center provides a quality space and program opportunities for students to study, relax, play, exercise, learn and interact with other students, staff and the Hampton Roads Community. The Student Center Assistant will monitor these spaces, facilities these activities, interact with students to create an out-of-the classroom environment that is safe, clean, inclusive, and inviting for the entire student population. Additionally, the Student Center Assistant is responsible for maintaining a positive experience for guests of the student center by providing excellent customer service, and through assisting with the set-up of the various conference spaces.

Functional Responsibilities:

• Provide customer service in reserved spaces, gymnasium, fitness room, and game rooms

• Review daily setup report and ensure that rooms are setup according to report

• Provides customer service during evening hours

• Ability to work independently

• Report participation and attendance data to supervisors

• Create social media advertisements and printed promotional materials

• Perform routine maintenance and clean fitness, recreation and gaming equipment

• Maintain inventory of cleaning supplies, recreation equipment, fitness equipment, recreation equipment, and furniture used in reserved spaces

• Report facility and event issues to appropriate personnel. Provide feedback and input on ways
  to improve processes and services.

• Immediate notification to proper professional staff in the event of an emergency situations, disturbances, or alarms within the center.

• Conduct walkthroughs of 3rd floor classroom/conference space

• Work closely with custodial staff to ensure after room setup or breakdown that room(s) are refreshed

• Other duties that may be assigned

Minimum Qualifications:

• Knowledge of Tidewater Community College policies and procedures
• Knowledge of Student Center facility
• Knowledge of Event Services Provided at VBSC
• Knowledge of event planning, set-up and tear down
• Knowledge of conference planning
• Skill in exceptional oral and written communication
• Skill in operating a computer using (email, Microsoft word, EMS)
• Ability to work a flexible schedule consistent with the hours of the operation of the Virginia Beach Student Center
• Demonstrated ability to prioritize duties in a fast paced, dynamic environment
• Ability to relate to and work easily with others; to be personable and project a positive attitude to be outgoing and establish a positive first impression.
• Ability to perform active listening and demonstrate an understanding of customer concerns and needs-being relational.

Preferred Qualifications:

As delineated in the Required Qualifications Section.