How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

As the Student Services & Records Assistant, you will be reporting to the Sr. Associate Director of Curriculum & Student Services. As a member of the Registrar & Student Services (RSS) Team, situated within the Office of Academic & Student Affairs (OASA), you will be responsible for providing support to the University of Michigan School of Information (UMSI) students primarily pertaining to registration, enrollment, graduation, academic requirements, student records, and more.

As a successful candidate, you will excel in a team-based environment, ready to engage with a diverse academic community. You will bring proactive innovation to improve system organization and streamline student support. This role suits those keen on a career in student services and higher education. You will be a creative thinker with a strong commitment to exceptional customer service.

Who We Are

The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant and ethical solutions connecting people, information and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human-computer interactions. Our school mission is to create and share knowledge so that people will use information with technology to build a better world.

Responsibilities*

Student Services Administration

• Front-line customer service
• Registration/enrollment
• Student letter requests

Academic and Student Records:

• Post Enrollment Requisite Check process
• Certificate project management
• Administrative support to Academic Program Committees

Program Degree Audits:

• Updates to the online degree audit system
• NCAA evaluations

Waiver Process Administration

• Course equivalency evaluation for individual course waiver process
• Broad administrative support

Required Qualifications*

• Customer service-oriented attitude, flexibility, and the ability to work independently while contributing to a collaborative team environment within and across offices/programs.
• Proficiency with Google applications and Microsoft Office Suite, specifically in spreadsheets, databases, and/or data retrieval.
• Strong attention to detail and proofreading skills.
• Practical experience effectively managing projects and prioritizing multiple tasks in a dynamic environment.

Work Schedule

Punctual, regular and consistent attendance is required. Standard work hours are from 8am-5pm, Monday through Friday. There are limited occasions where you may be required to work during non-business hours and on weekends.

Work Locations

You are required to work on-site at least once weekly, typically on Thursdays, with additional days as needed for committee work, training, professional development, and team-building activities. Your primary workspace is in the Collegian building. You'll often travel short distances on campus and occasionally attend off-campus events, such as retreats or conferences.

Hybrid work is possible and is in accordance with the UMSI Remote Work Policy and with supervisor approval. Remote work agreements are reviewed annually and are subject to change depending on our needs.

Additional Information

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state, and local law, and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to ITAR, EAR, HIPAA, FERPA, and FISMA. This position is responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and following applicable regulations and instructions regarding access to computerized files and release of data internally or externally to the University of Michigan.

NOTE: Visa sponsorship is not available for this position.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

250070

Working Title

Student Services Assistant

Job Title

Student Admin Asst Inter

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Information

Department

School of Information

Posting Begin/End Date

6/07/2024 - 6/21/2024

Salary

$42,000.00 - $48,000.00

Career Interest

Academic & Student Services