Title: Student Services Associate

Employee Classification: Student Services Associate

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Office of the Provost

Department: DAL-Registrar-521260

Job Location: Dallas

Salary: 0.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

The Office of the Registrar provides a variety of services, including development and maintenance of the academic calendar, semester schedule of classes, university catalog, registration, grade submission, official transcripts, degree audits, and commencement and graduation.

Position Overview

The Office of the Registrar is seeking a detailed-oriented individual with experience reviewing and maintaining student records. The Student Services Associate is responsible for facilitating various student services provided to students, which may include the academic catalog, transfer portal, and residency procedures. Implements academic policies and procedures, prepares and maintains student record databases, and gathers and maintains accurate and confidential records and files. Assist with registration, recordkeeping, commencement, and degree conferral.

Minimum Qualifications

Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Thorough knowledge of University policies including FERPA and procedures related to the area of assignment.
• Considerable knowledge (or ability to rapidly assimilate and retain) university operating procedures, organization policies.
• Working knowledge of sound business principles, practices, and techniques.
• Intermediate level knowledge of Microsoft Office Suite, in particular Outlook, Word, Excel and PowerPoint.
• High level of competence using email and search engines.
• When required: Skill in typing at a moderately fast rate with few errors.
• Knowledge of general safe working procedures related to work performed.

Preferred Qualifications

Bachelor's degree and three (3) years of experience in a Registrar's Office or higher education setting within academic support or similar.

Required License/Registration/Certifications

N/A

Job Duties:

• Assists with establishing/revisions of the academic catalog. Respond to inquiries related to updating the catalog. Responsible for data integrity and accuracy of the academic catalog for each term and session.
• Perform data entry, maintenance, and final review of the transfer portal as pertains to academic programs and courses.
• Oversee in-state/out-of-state residency procedure and student inquiries. Respond and process to interdepartmental inquiries related to in-state/out-of-state residency. Provide updated content for department's residency website and any other functionality pertaining to in-state/out-of-state residency.
• Provides administrative support; updates database student information system; prepares and maintains confidential files; coordinates records between University departments.
• Collaborate with Information Technology department on workflow mapping and discrepancies, troubleshoot registration issues, user testing, and recommend improvements.
• Verifies course requirements; processes petitions for academic program changes; updates academic records; assists students with class information; receives and tracks various documents.
• Utilize various systems, including but not limited to the University's student information system and scheduling software.
• Determine when related functions encounter issues that require changes, such as procedural, organizational, or policy updates for maintenance purposes and/or improve the efficiency of procedures. Provide feedback and summarize needs and areas of improvement across stakeholder areas.
• Assists in project planning, development, and implementation to ensure efficiency in meeting the needs of departmental procedures.
• Adhere to academic policies and directives according to federal, state, and the University's guidelines and regulations.
• Process registration requests and assist with Registrar calls, email correspondences, and chat messages; academic program changes. Assists with other registrar related functions, including other registrar forms, degree conferral, and records requests.
• Maintains up to date knowledge of related systems.
• Assist Registrar and Assistant Registrars as needed.
• Performs other duties as assigned.

Work Schedule:

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

N/A

Benefits:

For information regarding our Benefits, click here .

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.