Student Worker - CSCI Student Technology Technician Academic Year 2024-2025

Position Information

Requisition Number
Stu343P

Position Type
Student Worker

Department
Department of Student Workers

Job Title
Student Worker - CSCI Student Technology Technician Academic Year 2024-2025

Classification
Student Worker

Pay Rate
Starting rate $9.00/hr

Position Summary Information

Hours per week
Minimum 6 Hours / Up to 30 hrs/week

Days Worked
Flexible

Hours/Shift worked
Flexible

Posting Detail Information

Job Summary/Basic Function

The Departments of Computer Science and Information Technology are seeking student employees to assist in the CSCI area as well as other IT assignments. CSCI Studentworkers work on fixing student and University devices in a timely manner. This often involves communicating with the user and co-workers in order to come up with solutions quickly while ensuring that the solution is as permanent as can be. Students will deal with a little bit of everything IT and help ease the workload for the rest of IT.

Required Qualifications

• Ability to maintain strict confidentiality.
• Ability to speak clearly and professional
• Attention to detail
• Ability to work both independently and in a team
• Ability to multitas
• Willingness to perform varied duties.
• Ability to multitask and work with multiple projects at one time

Preferred Qualifications

• Previous experience working in an office setting
• Computer knowledge with hardware, software, and IoT devices
• Good written and verbal communication
• Customer service skills
• Willingness to learn on a daily basis

Job Duties

Task may included but are not limited to:

• Assist CSCI Faculty / Staff / Students with issues or requests regarding university issued devices / lab equipment / instructional technology
• Assist with student devices as long as technician feels they can assist. If not refer them to Technical Assistance Center ( TAC ).
• Troubleshoot issues that arise and work with IT staff to resolve the issue.
• Ensure printer(s) in the labs or common spaces are functioning and stocked with toner and paper.
• Open and close the lab at the designated times posted on signage
• Support lab sections that may be scheduled in the labs.
• Work with department systems admins and IT staff to rectify and requests or issues.
• Use university ticketing system to record work done, issues, or requests by the department.
• Assist with IT ticket queue when not assigned a task by the department or needed to oversee a lab section.
• Must have completed CSCI 162 or transfer in of an equivalent course. (Management can consider other experiences)

* Other duties as assigned *

Working Conditions and Physical Effort

• Be able to sit and use a computer for the length of shift.
• Ability to lift up to 20 lbs.

Posting Open Date
08/01/2024

Posting Close Date
09/27/2024

Special Instructions to Applicants

Previous experience is not required. We will provide training to all.

Resume and cover letter are required. References are optional but suggested.

Uploading your current term class schedule is encouraged. This allows us to to determine the best working hours during your academic and extra-curricular schedule.

Quicklink for Posting/Requisition
https://jobs.millersville.edu/postings/11922

Documents Needed to Apply
Required Documents

Cover Letter/Letter of Application

Resume

Optional Documents

Other Document 1

Class Schedule

Letter of interest

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you currently attending Millersville University or will be at the time of employment?

• Yes
• No

* What days/hours are you available to work?
(Open Ended Question)

* What is your current major/minor?
(Open Ended Question)

* Are you currently on Millersville University Student Payroll?

• YES - I have another job on campus and am in the student payroll system.
• IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
• No.