Submission for the position: A&I Healthcare Change Management Associate - (Job Number: 24014063)

JOB SUMMARY

The A&I Healthcare Change Management Associate's responsibilities are, but not limited to:

• Develop and implement change management plans to ensure the successful adoption of new systems, processes, and technologies.

• Support the Analytics & Intelligence (A&I) department by managing activities related to the development, implementation, security, enhancement, education, and maintenance of the suite of analytical products and platforms used to provide analytics across the Baylor Scott & White Health (BSWH) organization.

• Create educational materials (fact sheets, interactive education, demo sessions, etc.) for publication and use by any A&I product end-user within the BSWH organization.

• Build and maintain positive working relationships with stakeholders across the BSWH system by offering support, guidance, and problem-solving communication and working on ServiceNow tickets.

• Develop communication plans, Learning Management System (LMS) education materials, and SharePoint site content to support the successful rollout and maintenance of A&I products.

• Work with and document via Azure DevOps (ADO) boards.

• Analyze and measure the success of implementation.

• The ideal candidate must have flexibility, an entrepreneurial mindset, strong organizational skills, excellent communication abilities, a solid understanding of healthcare documentation, analytics, and data literacy, as well as a passion for education.

ESSENTIAL FUNCTIONS OF THE ROLE

Coordinate staff and stakeholder training webinars; provide insight and guidance on updates and enhancements; provide timely support on training presentations.

Create SCORM-based educational packages for LMS publication via the Articulate 360 education application tool.

Managing and facilitating organizational change management during product implementation and maintenance.

Acts as a credible advisor to Analytics & Intelligence (A&I) leaders to support the advancement, implementation, and achieve analytic department goals and desired outcomes, providing practical and relevant ideas and insights.

Collects, reviews, and manages requirements for each project/request accurately and proactively.

Acts as a backup for security personnel to process any product requests received via the AccessOne and ServiceNow ticketing systems.

Manage and triage the Outlook A&I mailbox, effectively communicating with requestors and service providers to address questions or issues promptly and professionally.

Manage the rollout of new A&I analytic products and visualizations to support organizational initiatives and priorities, including identifying necessary changes to the data and presentation, developing enhancement specifications, reviewing vendor deliverables, and evaluating customer acceptance.

Accountable for management and development of domain deliverables utilizing agile methodologies to manage and maintain tracking of projects.

Recommends and implements new or modified analytic methods and procedures to improve end-result content and completeness of information.

Produces more advanced work in a fast-paced environment, meeting deadlines and expectations for quality.

Effectively negotiate deadlines when necessary and communicate changes to manage expectations.

Applies process improvement and Lean methodologies to improve efficiency and quality of work.

Performs other position appropriate duties as required in a competent, professional, and courteous manner.

KEY SUCCESS FACTORS

Experience in healthcare, healthcare administration, or a related field is preferred.

Experience in education and creation of educational materials, SCORM, Articulate 360, LMS, preferred.

Proficient with the ServiceNow (SNOW) ticket management system

Proficient in using Microsoft applications:

• Word, Excel, PowerPoint, and Outlook

• Power BI, (Power Platform knowledge a plus: Power Apps, Power Automate)

• SharePoint, Viva Goals, Azure DevOp

Understand Epic EHR documentation and reporting.

Demonstrated strengths working in a dynamic, ambiguous, and ever-changing work environment.

Excellent verbal and written communication skill

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience