About Us

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Profile

JOB SUMMARY: The Supervisor, Interpretation Services Call Center will oversee a group of Harris Health Spanish Interpreters. The incumbent will provide leadership and support to the department, including observation, mentoring and coaching of direct reports and conducts employee performance appraisals. The Supervisor identifies and assists in fulfilling the psychosocial needs of the non-English speaking patients, visitors and patients.

MINIMUM QUALIFICATIONS:

Education:
High School Diploma or GED required.

Licensure:
Certified Medical Interpreter or Certified Healthcare Interpreter preferred

Work Experience:
Four (4) years experience in medical interpretation in a health care setting or equivalent interpretation experience, healthcare experience preferred.

Languages:
Spanish required (Must pass a language proficiency examination as designated by Harris Health System)

Equipment Operated:
Computer, Fax Machine, Copy Machine, Projector, Adding Machine, Multiline phone.

SPECIAL REQUIREMENTS: (Check Applicable Areas)

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required Yes Languages: Spanish/ English
Writing/Composing (Correspondence / Reports)

Other Skills:
Medical Term Typing (wpm) 35 PC Word Processing

Work Schedule: Weekends Holidays Flexible

Other Requirements: Must be able to answer written questions in the desired language(s) and demonstrate the ability to interpret in that language. Proficiency assessment/ competency: Candidates must pass a language proficiency examination in medical terminology, Spanish and English.

Benefits and EEOC

Harris Health System's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category

Management