Summary

As an IT Specialist, you will be a member of a dynamic team of IT professionals working on potential return in technology investment for internal systems and for PSA interface with external systems. If you are innovative, enjoy working with customers and a team of IT professionals in this exciting challenge, PSA wants you!

This is not a law enforcement position

Bargaining Unit Status and Chapter: Not Covered, AFGE Local 1456

This announcement may be used to fill additional vacancies.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States Citizens

Duties

As a Supervisory Information Technology Specialist (Infrastructure), you will:

1. Direct and lead comprehensive data analysis to identify potential risk areas in avoiding operational failure. Resolve hardware problems that may require replacing server and network devices. Determine the nature of problems, applies corrective actions. Evaluate new hardware or software and recommends solutions for agency requirements. Make recommendations for short and long-term enterprise systems improvements.

2. Provide leadership and direction to the IT infrastructure team, including hiring, training, workplans, performance management, and career development. Manage, coach and mentors' staff, developing relationships and putting into place systems and processes that allow staff at all levels to contribute fully to the mission. Foster a collaborative and high-performing work culture that encourages innovation, accountability, and continuous improvement. Establish an atmosphere of inclusiveness and ensures adherence to equal employment opportunity law and regulation and merit principles in the management of the work force. Analyze resource requirements, identify staff and position requirements and recommend position, personnel, or organizational structure changes. Set clear goals and objectives for team members and monitor progress towards achieving agency and departmental objectives.

3. Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including network systems, servers, storage, and data centers. Ensure the reliability, scalability, and security of infrastructure components to support business operations and growth. Develop and implement IT policies, procedures, and best practices to optimize infrastructure performance and mitigate risks.

4. Serve as a subject matter expert in IT infrastructure technologies and solutions, including but not limited to networking, virtualization, cloud computing, and cybersecurity. Provide guidance and support to team members in troubleshooting complex technical issues and implementing solutions in a timely manner. Stay abreast of industry trends, emerging technologies, and best practices to recommend innovative solutions that enhance the organization's IT infrastructure capabilities.

5. Lead IT infrastructure projects from inception to completion, including planning, resource allocation, and monitoring project milestones and deliverables. Collaborate with cross-functional teams to define project requirements, assess risks, and develop project plans that align with business objectives. Ensure projects are delivered on time, within budget, and in accordance with quality standards.

6. Oversee the implementation of hosted technologies to ensure information systems reliability and accessibility. Incumbent is considered the Subject Matter Expert (SME) for: Cloud, Active Directory, Storage Area Network appliance, Directory Service replication, Authentication services, Role Based Access Control (RBAC), Group Policy troubleshooting and Public Key Infrastructure; server virtualization technologies; server monitoring tools; as well as other related classes of on premise and Cloud technology such as storage and clustering, data protection, and application platforms.

7. Oversee the implementation of information technology plans, policies, and strategies for networking operations. Apply the latest developments and trends in information technology. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies, and ensures that appropriate security procedures are implemented prior to deployment of new systems. Verify application results by conducting audits of technologies implemented and recommends corrective action; prepares instructional material for training.

8. Oversee contingency plans and disaster recovery and back-up procedures for the implementation of network systems. Ensure periodic risk assessment to identify and minimize real and potential risk to continuity of operations. Based on results of risk assessment analysis, develops alternative strategies to neutralize exposure to operations disruption.

Requirements

Conditions of Employment

Conditions of Employment

1. Must be a U.S. Citizen

2. Males born after 12-31-59 must be registered for Selective Service

3. Suitable for Federal employment, determined by a background investigation

4. May be required to successfully complete a probationary period, if not already completed

5. All applicants are subject to a comprehensive criminal background investigation, and required to submit to urinalysis to screen for illegal drug use prior to appointment

6. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice

7. Selected applicants will be required to complete an online onboarding process.

Telework: PSA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework based on supervisory approval and in accordance with the Agency's telework policy.

Virtual Position: This position is NOT eligible for remote work.

Qualifications

To qualify for this position, you must possess IT related experience in each of the required competencies And meet the specialized experience requirement listed below.

Competencies: You must have IT related experience demonstrating each of the four competencies listed below. Experience may be paid or unpaid experience and/or completing of specific, intensive training (for example, IT certification), as appropriate.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: To qualify for the GS-14 grade level, you must possess one year of specialized experience that equipped you with the skills needed to perform the job duties. Specialized experience is defined as experience providing technical guidance in identifying operational improvements, developing, and leading the enterprise architecture, moderate to extensive experience with VMWare, experience in cloud architecture, experience in migration of legacy systems to cloud environment, and leading process improvements endeavors for an organization. Specialized experience also includes assigning work, providing technical oversight, developing performance plans, evaluating/appraising performance.

NOTE: Your resume must clearly show the specialized experience related to this position. Failure to demonstrate how you possess the experience requirements will result in an "Ineligible" rating.

Education

There is no education substitution at this grade level.

Additional information

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant or Career Transition Assistance Plan (CTAP) applicant, you may apply for special selection over other applicants for this position. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provides eligible displaced Federal/PSA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. Click here for more information about ICTAP and CTAP eligibility.

2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you should attach a copy of your DD-214 (unedited long version) or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-point Veterans' Preference" plus the proof required by that form.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

4. Reasonable Accommodation, this agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of this application and hiring process, please notify the agency. The decision on granting reasonable accommodation is made on a case-by-case basis.

5. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications.

6. Equal Opportunity Employer: The Pretrial Services Agency is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other non-merit based factors.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your rating will be based on your responses to the job specific information provided in your resume. Your resume must clearly show how you possess the knowledge, skills, and abilities listed below. Failure to demonstrate how you possess the knowledge, skills, and abilities will result in a rating of "Qualified" by the rating panel.

1. The candidate has experience in designing hybrid cloud environments; leading cloud migration projects and maintaining hybrid cloud environments. The candidate must possess practitioner level certifications in Microsoft Azure and Amazon AWS. Provide a copy of certifications.

2. Skill in applying networking concepts including operating systems such as Microsoft Windows (desktop), Windows Server, SQL Server, Linux, or Apple; protocols and transports such as IPv6; virtualization products such as VMware or Hyper-V; routing, hardware configuration, virtualization, certificates, encryption, vulnerability scanning, and security protocols.

3. Skill in configuring, installing, and maintaining network hardware and software including servers, storage area networks, routers, switches, access points, and other network peripherals.

Once the application process is completed, your application will be reviewed to ensure you meet the job requirements. You will be evaluated on the extent and quality of your experience, education and training. If you meet the basic qualification requirements, your resume will be forwarded to a panel for rating. Category Rating will be used to evaluate applicants using the following categories to further determine which applicants will be referred to the selecting official for final consideration.

Best Qualified: Applicants possessing a background that demonstrates a superior level on all evaluation criteria.

Well Qualified: Applicants possessing a background that demonstrates a satisfactory level on evaluation criteria.

Qualified: Applicants possessing the specialized experience described above.

Application of Veterans' Preference: Category rating and selection procedures place those with veterans' preference above non-veterans within each category. Veterans who meet the eligibility and qualification requirements, and who have a compensable service-connected disability of at least 10% are listed in the highest quality category (Best Qualified), except when the position being filled is scientific or professional at the GS-9 grade level or higher.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete Application Package which includes:
  
  1. Your resume listing work schedule, hours worked per week, dates of employment, duties performed and salary information.
  
  2. Other supporting documents:
  
  • A copy of certifications in Microsoft Azure and Amazon AWS.
  • DD-214 (member 4 copy) showing honorable discharge, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
  • Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  • Selected applicants will be required to complete an online onboarding process.
  • Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.
  
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
  
  The complete application package must be submitted by 11:59 PM (EST) on the closing date (06/03/2024) to receive consideration.
  
  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  • If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Office of Information Technology at (202) 220-5586 or Tara.Stoney@psa.gov to obtain instructions on how to submit an alternative application.
  
  
  Agency contact information
  
  
  
  Tara Stoney
  
  Phone
  
  (202) 220-5586
  
  Email
  
  Tara.Stoney@psa.gov
  
  Address
  
  Office of Information Technology
  
  633 Indiana Ave., NW
  
  Washington, DC 20004
  
  US
  
  Next steps
  
  Once the on-line application and supporting documents are received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Your resume listing work schedule, hours worked per week, dates of employment, duties performed and salary information.

2. Other supporting documents:

• A copy of certifications in Microsoft Azure and Amazon AWS.
• DD-214 (member 4 copy) showing honorable discharge, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
• Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
• Selected applicants will be required to complete an online onboarding process.
• Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on the closing date (06/03/2024) to receive consideration.

• To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Office of Information Technology at (202) 220-5586 or Tara.Stoney@psa.gov to obtain instructions on how to submit an alternative application.

Agency contact information



Tara Stoney

Phone

(202) 220-5586

Email

Tara.Stoney@psa.gov

Address

Office of Information Technology

633 Indiana Ave., NW

Washington, DC 20004

US

Next steps

Once the on-line application and supporting documents are received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request