Summary

The Smithsonian Institution (SI) is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Business Intergration and Customer Success, Office of the Chief Information Officer (OCIO), Under Secretary for Finance and Administration/Chief Financial Officer. SI is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. SI's information technology needs are provided by OCIO.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

Current Smithsonian Institution Internal Employees/Agency Employees Only may apply including current Smithsonian Institution employees with Federal career/career-conditional status or eligibility.

More than one selection may be made from this announcement.

Duties

The IT Program Manager is the Director of Business Integration and Customer Success, a division providing project management support, requirements development and technical communications services.

In this position, you will:

• Serve as the Director of the Business Integration and Customer Success Program within OCIO and serve as an advisor to the CIO on the development of appropriate IT enterprise applications and technologies to support the Institution.
  
  
• Oversee the Technology Review Board function, which works with the units to evaluate the progress of each major Smithsonian IT project and assesses the quality of project deliverables. Its primary objectives are to improve the overall level of project success, system quality, and productivity and to ensure that risk is reduced to an acceptable level by completing assessments at key project milestones.
  
  
• Lead major enterprise application deployments and functionality championed and supported by OCIO such as Microsoft Office365 and ServiceNow and work collaboratively with Smithsonian units to ensure a smooth transition for enterprise technologies.
  
  
• Serve as the in-house point of contact for SI in the development of new enterprise technologies as well as all technologies requiring Technical Review Board review. Provide central, internal communication and coordination on matters of funding, training, contracts, networking tools, and pan-Institutional exchange of information regarding enterprise technology efforts.
  
  
• Prepare technical specifications, statements of work, task orders, requirements initiatives and other acquisition related documentation necessary to effectively obtain and manage contractor supported activities.
  

Requirements

Conditions of Employment

• Requires career/career-conditional status or eligibility.
• Males born after 12/31/59 must be registered with Selective Service.
• May be required to serve an 18 month supervisory probationary period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer

Conditions of Employment

Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information.

For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.

Qualifications

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-14 level in the Federal Service. For this position, specialized experience includes leading, implementing and managing IT full life cycle projects and enterprise application deployments for systems supporting more than one thousand users including first-time production implementation, and oversees Technology Review Board functions.

In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
3. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
4. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Education

There is no substitution for education at this level.

Additional information

This position is not included in the bargaining unit.

Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:

• Position title;
• Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
• Agency; and,
• Beginning and ending dates of appointment.

Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.

Note: This statement does not imply nor guarantee an incentive will be offered and paid.

Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

• Benefits
  
  The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
  
  Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
  
  Flexible Spending Accounts - https://www.fsafeds.com/
  Health Insurance - http://www.opm.gov/insure/health/index.asp
  Leave - http://www.opm.gov/oca/leave/index.asp
  Life Insurance - http://www.opm.gov/insure/life/index.asp
  Long Term Care Insurance - http://www.ltcfeds.com
  Retirement Program - https://www.opm.gov/retirement-services/

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:

1. Ability to supervise IT enterprise applications and technologies.
2. Mastery of full life cycle software development and agile techniques, including the ability to provide technical direction and leadership in the conceptual analysis, design, development, maintenance, and enhancement of an organization's systems sufficient to enable the incumbent to manage the staff responsible for the Technical Review Board Process.
3. Ability to manage platform services strategy, planning, implementation, deployment, and training for enterprise applications (with 3000 or more end users), gained through work experience.
4. Ability to communicate orally.
5. Ability to communicate in writing.

Important Note:

Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

You may preview questions for this vacancy.

• Benefits
  
  The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
  
  Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
  
  Flexible Spending Accounts - https://www.fsafeds.com/
  Health Insurance - http://www.opm.gov/insure/health/index.asp
  Leave - http://www.opm.gov/oca/leave/index.asp
  Life Insurance - http://www.opm.gov/insure/life/index.asp
  Long Term Care Insurance - http://www.ltcfeds.com
  Retirement Program - https://www.opm.gov/retirement-services/
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Your application package should include the following documents:
  
  
  • Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
    
    For assistance with creating a resume, please click here.
  
  
  • Current and former employees MUST submit a copy of their Standard Form (SF)-50, "Notice of Personnel Action," that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own. You may need to provide more than one SF-50.
    
    Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
  • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.
  
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Click on the "Apply Online" button on the upper right side of the page.
  Please Note:
  
  
  • You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
  • You may submit required documents by uploading them online during the application process.
  • The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
  • If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
  
  
  Agency contact information
  
  Baaba Yanney
  
  Phone
  
  202-633-6342
  
  TDD
  202-633-6409
  Email
  
  yanneyb@si.edu
  
  Address
  
  SMITHSONIAN
  
  600 MARYLAND AVE SW
  
  POB 37012, 600 Maryland Avenue, MRC 517
  
  Suite 5060
  
  Washington, District of Columbia 20013-7012
  
  United States
  
  Next steps
  
  At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.
  The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.
  Additional Information:
  
  
  • Tips on applying for Smithsonian jobs are available at https://www.si.edu/OHR/howtoapply.
  • The Smithsonian does not pay relocation expenses.
  • The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Your application package should include the following documents:

• Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
  
  For assistance with creating a resume, please click here.

• Current and former employees MUST submit a copy of their Standard Form (SF)-50, "Notice of Personnel Action," that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own. You may need to provide more than one SF-50.
  
  Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
• Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Click on the "Apply Online" button on the upper right side of the page.
Please Note:

• You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
• You may submit required documents by uploading them online during the application process.
• The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
• If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

Agency contact information

Baaba Yanney

Phone

202-633-6342

TDD
202-633-6409
Email

yanneyb@si.edu

Address

SMITHSONIAN

600 MARYLAND AVE SW

POB 37012, 600 Maryland Avenue, MRC 517

Suite 5060

Washington, District of Columbia 20013-7012

United States

Next steps

At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.
The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.
Additional Information:

• Tips on applying for Smithsonian jobs are available at https://www.si.edu/OHR/howtoapply.
• The Smithsonian does not pay relocation expenses.
• The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request