Support Technician

Austin, Texas

Employer: Esolvit, Inc.
Industry: Computer/Software
Salary: Competitive
Job type: Full-Time

Title: Support Technician

Location: Austin, TX

Duration: Long Term

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https://candidate.arytic.com/Ijobdetail/1002868

Job Description:

Primary Roles and Responsibilities
Audio Video
  • Provide hands on support for users at onsite meetings
  • Regulates sound inputs and feeds and/or coordinates audio feeds with live broadcasts and recordings.
  • Troubleshoots and performs repairs and routine cleaning of audio and video equipment
  • Sets up, hauls, loads, and unloads equipment; operates cameras, lighting equipment, teleprompters, microphones, and other audio equipment; and monitors and adjusts equipment during recording sessions.
  • Constructs and position sets, lighting equipment, and other City equipment and property
  • Determines video production equipment needs and makes recommendation for purchases
  • Research technology solutions to address video production needs.
Technical Support
  • Provide end-to-end coordination of outages
  • Gather/verify caller contact information
  • Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
  • Triage and troubleshoot customer calls; Escalation point as Tier 1/2 Support
  • Support Microsoft SCCM
  • Perform enterprise desktop installations and updates via managed services
  • Perform call-backs within target-response-times
  • Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)
  • Monitor Service Desk queues
  • Update/escalate tickets as appropriate
  • Monitor systems for problems/alerts
  • Systems Administration
  • Perform systems/accounts administration within target-response-times
  • Assist with conference room Exchange calendars
Documentation - systems and processes
  • Document, test, and publish processes/procedures
  • Participate in developing and testing knowledge management content (knowledgebase)
  • Assist Service Desk resources with knowledge management activities
Training & Development
  • Attend product training as deemed appropriate
  • Achieve technical certifications as determined by IT management
  • Maintain awareness of AE IT quality programs and standards
Required Skills:
  • 4 - 7 years of experience required on Setting up and maintaining A/V equipment
  • 4 - 7 years of experience required on Perform installs of A/V equipment
  • 4 - 7 years of experience required on Install and maintain hardware and/or software for desktop systems
  • 1 year of experience required on Troubleshoot computer, printer problems
  • 2 years of experience required on Provide professional technical customer service to users.
  • 2 years of experience required on Schedule, document, and close work orders via support software
  • Valid Texas Class C Driver License.
Preferred Skills:
  • 1 year of preferred experience to Perform Advanced System administration duties, e.g., adding user accounts, group policy Management, packaging and deploying software
  • 1 year of preferred experience to Track and monitor company technology asset inventory
  • 1 year of preferred experience to Computer certification

Created: 2024-05-30
Reference: 590
Country: United States
State: Texas
City: Austin
ZIP: 78749

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