Who We Are:

We are R&D problem-solvers providing independent, premier services to government and industry clients; operating as a nonprofit since 1947 we work the public’s best interest and toward the betterment of humankind, pushing the boundaries of science and technology to develop solutions.

Objectives of this Role:

• Provide support and maintenance of Division IT systems. This support is critical to maintaining business operations.
• Execute Help Desk operations for a fast-paced technical division.
• Multi-task technical assignments in support of user requests and overall business operations.
• Install, support, and maintain computer systems.
• Assist supervisors by responding to system outages and diagnose system or hardware failures to find a resolution.

Daily and Monthly Responsibilities:

• Maintain IT systems including: loading and deploying windows desktop computers, deploying windows software from a variety of vendors, working with users to ensure systems work correctly, resolving issues in a timely manner.
• Deploy software updates and security patches to computers on the network.
• Re-imaging and deployment of current computer systems, as well as imaging and deployment of newly acquired hardware.
• Troubleshoot desktop and printer hardware and software issues in person and remotely.
• Assist IT staff with installing Ethernet and fiber optic network cable.

Requirements:

• Requires a high school diploma or equivalent.
• Information Technology courses or certifications preferred
• 1-3 years: Should have 1-3 years experience providing technical / computer help desk support. Must demonstrate knowledge and experience in Windows operating systems with an emphasis on system maintenance and troubleshooting, both in person and/or with remote access.
• 1-3 years: Other desired experience includes Windows 10/11, Microsoft Office, Microsoft Office 365, Adobe Acrobat, all major web browsers, TCP/IP networking, printing and printer maintenance, and IT help-desk support.
• 1-3 years: Knowledge or experience with Cisco network systems and alternate operating systems (MAC/UNIX/LINUX) is a plus.
• A valid/clear driver's license is required.

Special Requirements:

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

Job Locations: San Antonio, Texas

Military Friendly: Your military experience may apply to this position

For more information about this division, visit the Applied Power home page.

For benefits information at our San Antonio location, click here .
For benefits information at all other locations, click here .

An Equal Employment Opportunity/Affirmative Action Employer
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/Veteran
Committed to Diversity in the Workplace