To obtain list eligibility for the IT Supervisor II position, before applying for the position, you must first take and pass the examination here: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=2PBBW

Under the general direction of the Business Process Architect Section Chief, Information Technology Manager I (ITM I), the Information Technology Supervisor II (IT Sup II) plans, organizes, and directs all activities associated with development, implementation, and ongoing support of the Department of Consumer Affairs' (DCA) production system, as well as, providing day-to-day support for OIS' test management, change management, organizational change management, and quality assurance functions. his position is in alignment with the Business Technology Management and Information Technology Project Management domains.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Please let us know how you heard about our position by taking this brief survey: https://forms.office.com/g/ZDz01HNTGG

You will find additional information about the job in the Duty Statement .

Working Conditions
The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office. The incumbent must constantly operate a computer and other office productivity machinery, such as a copy machine. The incumbent must be able to remain in a stationary position 50% of the time. The incumbent may be required to perform duties at local client sites as required and at any DCA's statewide field sites as scheduled in advance. A remote-centered (telework) flexible schedule may be available for this position. The position is located in headquarters in Sacramento, CA. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation.

This position may/may not be eligible for telework. The amount of telework is at the discretion of the Office of Information Services (OIS) and based on the current telework policy. While the OIS supports telework where possible, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-437819

Position #(s):
610-710-1404-004
610-710-1404-XXX

Working Title:
System and Service Support Supervisor

Classification:
INFORMATION TECHNOLOGY SUPERVISOR II $8,016.00 - $10,741.00

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Facility:
Office of Information Services

Department Information Find your way at DCA - https://www.dca.ca.gov/about_us/jobs/careers.shtml

Are you a highly motivated employee who enjoys providing excellent customer service and is seeking a supportive team environment? Then the Department of Consumer Affairs (DCA) is the place you are searching for. The mission of the DCA is to promote and protect the interests of California consumers. The DCA's Office of Information Services (OIS) supports clients who license and regulate various industries within the state of California. The OIS is recruiting for a highly motivated and enthusiastic employee with solid development skills and a commitment to continuous improvement. A supportive team environment will welcome you.

The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Criminal Offender Record Information (CORI): Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

• Conflict of Interest (COI): This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/5/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Attn: Recruitment Technician, JC-437819, DK
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Recruitment Technician, JC-437819, DK
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834
Please note: The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be included. Please see the Statement of Qualifications Section below for more details.
  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Supervisory experience
• Experience in Change Management
• Experience in Project Management
• Experience with ticketing system tools
• Experience working under challenging/changing deadlines

In addition to evaluating desirable qualifications the following factors will be applied to evaluating each candidate:

• Possess strong written, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions;
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
• Possess the ability to lead, supervise, coordinate, train, motivate, appraise and discipline staff;
• Demonstrate the ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Demonstrate a strong ability to research, understand, interpret, and articulate applicable laws, rules, and regulations and provide clear, concise, and effective written actions and documentation to support decisions;
• Demonstrate strong organizational and time management skills in fast paced environment;
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

The Department of Consumer Affairs, Office of Information Services is located in the Natomas area, offers FREE PARKING with electric vehicle charging stations, an in-house café, vending machines, and offers many nearby restaurants and retail stores, including http://www.natomasmarketplace.com and http://www.sacramentogateway.com . Just a short distance from I-80 and I-5, with a bus stop directly in front of the building.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Jamie Horrell
(000) -
jamie.horrell@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(000) -
eeo1@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ) Section
A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing.

When responding to the SOQ, applicants must follow these guidelines:

Responses must be typewritten, no more than two (2) page using no smaller than a 11-point font.

Identify the page with your full name and "Statement of Qualifications" appearing below it in the page header and the header contents should be centered.

Please review the Duty Statement and the Desirable Qualifications for the Supervisor.

PLEASE ANSWER THE FOLLOWING QUESTIONS, each item separately, indicating the corresponding item for each response.

1. Please describe your past leadership experience (work, personal, and/or education) which will help you succeed in this role. Provide example(s) that showcase your experience inspiring others and empowering high producing teams.

2. Briefly summarize your experience in each of the desirable qualifications. List the desirable qualification in order listed in this posting followed by your summary.

3. Describe what being a "working supervisor" means to you. Provide an example in which you have acted as a working lead, supervisor, or manager.

Additional Instructions
If you are using education to meet the minimum qualifications, as specified in the classification specification ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:
Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov . For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.