Systems Administrator Associate

Description

SAIC is seeking a System Administrator (Journeyman) with an active TS/SCI to provide IT and customer support for a diverse team of government, contractor, and SAIC personnel.

Duties and Responsibilities:

• Responsible for providing technical assistance and support related to computer systems, hardware, or software.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Responds to email or chat messages for customers seeking help.
• Walks customers through problem-solving process.
• Runs diagnostic programs to resolve problems.
• Follows up with customers to ensure issue(s) were resolved.
• Gains feedback from customers about system usage.
• Creates a ticket in the approved incident management system for all support calls received, or route user support calls to appropriate IT Help Desk.
• Attempt First Call Resolution (FCR) for all requests received.
• Provide first contact for troubleshooting, and security issue/error resolution.
• Ability to support a dynamic environment, including outages and after-hours support.
• Provide ad-hoc support to the security team during periods of austere manning.
• Other duties as assigned.

Qualifications

• Experience in the DOD Community.
• Active DoD TS/SCI Clearance
• Exhibit excellent customer service, organizational and time management skills.
• DoD 8140 (formerly 8570.01-M); IAT Level I; A current A+ CE or Security+ CE Certification.
• Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
• Must have good communication and interpersonal skills.
• Must be able to handle multi-level classifications of information with discretion.
• Must be detail oriented with the ability to manage multiple tasks.
• Motivated self-starters.
• Attention to detail

Education Requirements:

• Related Associate Degree with 1 - 2 years' experience.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.