Summary
Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

This is a role of a software engineer who will be responsible for building highly scalable and available AppleCare diagnostics tools set.



Description
The Field Service Diagnostics Engineering group is part of AppleCare organization. We help build and supports all hardware diagnostics used by support technicians for Apple products in Apple retail and other service channels. We strive hard to deliver the best possible customer and technician experience by providing high-quality, easy to use tools to support all Apple products.

The ideal candidate will be part of a team that is developing and maintaining our existing diagnostics systems and tools, diagnostic scripts and configuration data. They will have to work with multi-functional engineering teams across Apple to collect requirements, define, develop, and help test the next generation of diagnostic and troubleshooting tools for AppleCare. An ideal candidate will have a strong understanding of programming scalable systems and systems integration. They will be part of a team of very hardworking engineers who help AppleCare diagnostics tools and technologies to provide concrete service recommendation to service technicians and help resolve customer issues.

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