TCM Adult / Child Case Manager

Job Summary

CUHCC provides targeted case management services (TCM) to adults with serious and persistent mental illness (SPMI) and children with severe emotional disturbance (SED) who reside in Hennepin County. The case manager is responsible for assessing clients' needs, developing individual service plans, coordinating services, monitoring progress, and advocating on behalf of clients to ensure access to appropriate resources and services. The scope of the work and the requirements for supervision of the work is found in MN. Statute and in the MN. Health Care Provider Manual published by the Dept. of Human Services.

Working Environment

Hybrid Position: This hybrid position involves frequent travel to clients' homes and community settings, as well as working both in the clinic and remotely. The ideal candidate will be flexible, responsive, and maintain productivity and performance standards while working in various settings. Working hours for this position fall within standard clinic hours Monday - Friday.

Key Responsibilities

Provide adult or child case management services: 85%

Assessment and Planning:

• Conduct functional assessments to determine clients' functioning level, needs, strengths, and preferences.
• Build relationships and trust to support goal achievement.
• Develop and implement individualized service plans with clients, families, and service providers.
• Identify and prioritize services to meet clients' goals.
• Empower clients to make informed decisions and take an active role in their care.

Coordination and Referral:

• Facilitate access to services like mental health treatment, housing, medical care, and social services.
• Maintain collaborative relationships with community resources and service providers.
• Refer clients to appropriate services based on their needs.
• Assist clients in navigating healthcare, housing, social services, and education systems.

Monitoring and Evaluation:

• Monitor progress toward goals as outlined in service plans.
• Regularly update service plans to reflect changes in needs.
• Conduct follow-ups to ensure effectiveness and utilization of services.

Collaboration and Consultation:

• Work closely with multidisciplinary teams, including primary care and dental clinics, mental health professionals including psychiatry providers and therapists, and community and governmental social service agencies.
• Participate in case consultations, team meetings, and service planning sessions.
• Provide information, education, and support to clients and their families regarding mental health and related services.

Crisis Plan:

• Develop and implement crisis plans to prevent and manage future crises.
• Coordinate with mental health providers and crisis mobile response as needed.

Documentation and Compliance:

• Keep accurate, up-to-date records of interactions, assessments, service plans, and progress notes, completed within 48 hours.
• Participate in audits and quality assurance activities.

Participate in team meetings and individual supervision (15%)

• Team meetings: Actively participate in team meetings, including morning huddles, adult or child team meetings, interdisciplinary case consultations, training sessions.
• Supervision: Engage in weekly individual supervision with your primary supervisor for case reviews and performance management.

Qualifications

All required qualifications must be included in the application materials

Required Qualifications

Training/Experience: Candidates must meet one of the following criteria:

A. Bachelor's Degree: A BA/BS in behavioral sciences or a related field (e.g., social work, psychology, nursing) from an accredited institution, plus:

• At least two years (2,000 hours) of supervised experience providing services to individuals with mental illness, OR
• Fluency in a non-English language spoken by the ethnic groups served by CUHCC.

B. Extensive Experience: At least 6,000 hours of supervised experience delivering services to individuals with mental illness.

C. Graduate Student: Currently enrolled in a graduate program in behavioral sciences or a related field, with formal clinical training assigned by an accredited institution.

D. Master's Degree: Holds a master's or other graduate degree in behavioral sciences or a related field from an accredited institution, with less than 4,000 hours of post-master's experience in treating mental illness--A combination of related education and work experience to equal at least 6 years.

Child Practitioners: Must have specific training in working with children.

Adult Practitioners: Must have specific training in working with adults.

Licensure Requirements: Licensure is required only for candidates with a Social Work degree (BA, BS, or MA). Those candidates must have a Social Work license (LSW, LGSW, LISW, or LICSW) as per the Minnesota Board of Social Work regulations.

Requirements:

• Valid driver's license and reliable transportation.
• Background check clearance as required by agency and state regulations.

Qualification:

• Excellent communication and interpersonal skills.
• Strong ability to collaborate with clients, families, and service providers.
• Knowledge of community resources and mental health services.
• Demonstrates strong organizational and time management skills, with the ability to effectively manage a caseload, prioritize tasks, and plan efficiently
• Ability to utilize and complete all documentation processes in an electronic billing and health system in a timely manner.
• Respects and works well with a diversity of patients and staff.
• Experience handling difficult clinical situation,
• Knowledge or experience in de-escalating crisis situations.

Preferred Qualifications:

• Experience working with clients with mental illness. Experience working in a community mental health clinic.
• Proficient in one of CUHCC's dominant languages: Vietnamese, Lao, Spanish, Hmong or Somali.

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).