Life Case Manager/Senior | Hybrid

At Allianz Life, we are guided by our mission - we secure your future - and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

What you do:You will manage assigned life insurance applications through the new business and underwriting process. As the main advocate and single point of contact for designated relationships, you will be the liaison, managing the customer relationship and finding solutions, between internal partners (Life Distribution, Policy Administration, Contracting, etc) and field partners. We ask that you have excellent communication skills both verbal and written in addition to being a strong problem solver applying knowledge of business guidelines, controls, regulations, products, processes and customer relationships. You will influence department results by establishing customer relationships (internal and external), ensuring a high degree of productivity and quality, recommending process improvements, increasing digital adoption and meeting/exceeding all benchmarks/KPIs. You will report into the Operations Manager.
• Respond to, prioritize and manage customer inquiries by phone and email by applying knowledge of guidelines, controls, regulations, products, processes and customer relationships. Following established practices and standards while meeting/exceeding benchmarks/service levels. Manage escalations, special requests, and customer service issues.
• Review all cases on pre-determined rhythm. Ensure smooth processing, identifying and escalating opportunities to increase speed, shorten cycle time, enhance ease of doing business, build relationships and earn more business through good service. Initiate consistent, clear communications with customers by telephone and email.
• Seek service and process improvements, identify and analyze trends for proposed changes to ensure accuracy and ease of business. Applying process knowledge to proactively anticipate customer needs, identifying any potential issues, recommending and facilitating actions toward resolution.
• Maintain detailed notes and documentation and a deep understanding of case specifics, policies and procedures, industry regulations, best practices and knowledge of assigned relationships.

What you bring:
• 2+ years of experience in relationship management and customer service
• Two-year degree required or equivalent experience

What we offer:At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we're recognized as a top workplace employer.

54026 | Underwriting | Professional | Allianz US Life | Full-Time | PermanentWarning: When posting this job advertisement on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow. #LI-TD1

Nearest Major Market: Minneapolis