TDA - ACP - Licensing Specialist - SPCS (58840)

Job Description

LICENSING SPECIALIST (Structural Pest Control Service)

(2 Vacancies available)

Salary Information: B18, $4,250.00/MO.

State Classification: License and Permit Specialist IV - 0173

FLSA Status: Nonexempt

Posting Number: 24-58840-1R

Location: Austin, TX

HOW TO APPLY

Apply online via CAPPS. Applicants applying in WIT must complete the supplemental questions to be considered for the position. To complete the supplemental questions, go to CAPPS Recruit: https://capps.taleo.net/careersection/551/jobsearch.ftl?lang=en.

WHO ARE WE

The Texas Department of Agriculture's (TDA) Agriculture & Consumer Protection Division administers consumer protection programs which includes overseeing items like grocery store scales, egg quality, nursery products, licensing and training pesticide applicators, worker protection and registering pesticides for sale. TDA's consumer protection efforts promote success, unity and prosperity for the people of Texas.

WHAT YOU'LL DO

The Licensing Specialist will perform highly complex licensing and technical program assistance work for the Licensing Department of the Texas Department of Agriculture (TDA). You will coordinate the receipt and review of TDA structural pest license applications, revisions, renewals and payments for state services. You will be responsible for daily data entry, processing of applications, researching account issues, maintaining organized paper files and answering customer calls. You will work under limited supervision with considerable latitude for the use of initiative and independent judgment.

PRIMARY RESPONSIBILITIES

Review TDA license applications, revisions, renewals, payments, and technical data required for structural pest licenses entered into the appropriate computer applications, databases and systems for accuracy and completeness.

Review records associated with TDA structural pest license applications, fee payments, and violations and complete necessary forms to approve or deny license applications.

Ensure structural pest license application compliance with administrative codes, state statutes, and agency policies and procedures.

Issue structural pest licenses, collect fees and reimburses fees to denied applicants.

Evaluate and track applications and responses to notices of deficiency.

Answer phone calls on the TDA Licensing queue and provide complex administrative and technical assistance related to structural pest license requirements, processes, policies and procedures to internal and external stakeholders. Resolve customer service issues and problems.

May serve as a backup to assist with the review of agriculture (ag) license applications.

Follow all TDA policies and procedures.

Perform other duties as assigned.



Qualifications:

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION

High School Diploma.

Two (2) years' work experience processing applications, account renewals and/or payments for services.

PREFERRED QUALIFICATIONS

Work experience performing data entry and data processing in an Oracle Database that is web application based.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of office practices; of administrative and technical procedures; and of applicable policies, administrative codes and statutes related to the assigned program areas.

Skill in the use of standard office equipment, computers, and computer software; and skill in providing excellent customer service for both internal and external customers

Ability to respond to public inquiries in a timely manner; to implement administrative and technical procedures; to interpret applicable laws, rules, regulations, policies, and procedures; to communicate effectively both orally and in writing; to exercise sound judgment and discretion; and to maintain the highest level of confidentiality.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Must be able work extended periods at a computer, and may require working extended hours and some evenings and weekends, as needed. May involve exposure to fuel fumes and exposure to dust, extreme temperatures and hazardous conditions during inspections. May involve travel (5%), occasionally overnight.

TELEWORK & WORK HOURS

TDA has a telework policy that will allow eligible positions to telework up to two (2) days per week after completing six (6) months of employment with the agency. The employee must meet eligibility criteria set forth in the Telework Policy.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.

Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Career Center, you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

*A valid government-issued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day

Equal Employment Opportunity (EEO): The Texas Department of Agriculture (TDA) is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (gender, sexual orientation, and pregnancy), national origin, disability, age, military status, genetic information or protected activity (retaliation). TDA provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at (512) 463-7423.

TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.

Military and Former Foster Child Employment Preference: TDA complies with the provisions of the veterans and former foster child employment preference acts. Please contact our Human Resources-Veterans Liaison at (512) 463-7454 for assistance.

Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Administrative Support MOS Codes.