Job Description

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you're looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers' compensation system, and educate and protect consumers.

You'll love the benefits of working at TDI:

• Flexible work schedules.

• Hybrid work schedule, if applicable.

• Work-life-balance.

• 96 hours of accrued vacation a year.

• 96 hours of accrued sick leave a year.

• 20+ holidays every year.

• Career advancement opportunities.

• Free parking.

• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Working at TDI offers many benefits. TDI is a qualifying organization for the Federal Public Service Loan Forgiveness Program. TDI also offers a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. TDI is located at the Barbara Jordan Building at 1601 Congress Ave in Austin. The innovative structure is part of the state's Capitol Complex project.

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Insurance Specialist I (Insurance Specialist)

This position works out of the Barbara Jordan Building office and performs customer service answering incoming calls on the Consumer Helpline, through the navigation of the complaint portal in the internal network database (SIRCON). TDI works to educate and protect consumers. Work involves providing general information, guiding consumers to Texas Rules and statutes relating to their inquiries, compliance with the Texas Insurance Code, Texas Administrative Code, and adopted rules. Primary work involves fielding calls consumers, insurance companies, third- party licensing entities, internal agency inquiries, and the public, inquiring about their consumer protections and rights. Other duties as assigned include assisting consumers through the complaint process using resources on the TDI website, and explaining appeals, mediation, or arbitration processes. Works under close supervision with minimal latitude for the use of initiative and independent judgment.

This position:

• Answer incoming calls on the Consumer Helpline.

• Direct consumers to agency website for forms such as complaints, appeals, mediation, arbitration, etc. and provide information with instructions and procedures for submitting forms to TDI.

• Provide guidance and education regarding consumer protections and rights as defined by the Texas Insurance Code and Texas Administrative Code.

• Coordinate with Complaint Resolution staff to help consumers with insurance complaints.

• Performs other duties as assigned.



Qualifications:

This position requires:

• 30 credit hours from an accredited college or university with major coursework in insurance or business administration.

• 6-month experience in technical insurance or in a field relative to assignment.

Note | substitution language:

Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. Satisfy the requirements to maintain fully qualified driving status.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include:

• Bilingual English and Spanish

• Contact center customer service experience.

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements.

• A personal computer and Microsoft Word, Access, and Excel.

• Agent Licensing procedures, policies, and processes.

• Insurance principles and practices.

• Laws and statutes regarding consumer protections, insurance policy requirements and prohibitions, underwriting principles, and licensing requirements.

This position requires demonstrated skill in:

• Problem solving and critical thinking.

• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

• Communicating and working effectively with all levels of employees and the public.

• Use of SharePoint, OneNote, Microsoft Office, and standard office equipment.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

• Maintain the confidentiality of sensitive information.

• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

• Work both independently and as a team player.

• Comprehend and apply rules and statutes including the Texas Insurance Code, Texas Administrative Code, and related laws.

• Draft clear and concise letters.

• Apply critical thinking to evaluate, analyze and interpret information.

• Analyze correspondence and filings to extract pertinent information.

• Represent the agency to licensees, consumers, insurance representatives, legislators, and others in a professional and courteous manner.

• Discern matters of a confidential nature.

Veterans

Learn about our selection process, our military employment preference, and licensing and credential requirements.

To receive a veteran's preference, you must submit the following documents, as applicable, with your application.

• Copy of the DD-214; member #4.

• Statement of compensation from the Veteran's Administration or

• Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

No equivalent military codes

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.