Job Description

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you're looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers' compensation system, and educate and protect consumers.

You'll love the benefits of working at TDI:

• Flexible work schedules.

• Hybrid work schedule, if applicable.

• Work-life-balance.

• 96 hours of accrued vacation a year.

• 96 hours of accrued sick leave a year.

• 20+ holidays every year.

• Career advancement opportunities.

• Free parking.

• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Working at TDI offers many benefits. TDI is a qualifying organization for the Federal Public Service Loan Forgiveness Program. TDI also offers a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. TDI is located at the Barbara Jordan Building at 1601 Congress Ave in Austin. The innovative structure is part of the state's Capitol Complex project.

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

License and Permit Specialist I

This position performs routine (journey-level) licensing and permitting work. Work involves receiving and reviewing license and permit applications and ensuring compliance with applicable policies, administrative codes, and statutes. Communicating with external and internal customers and approving license and permit applications. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

This position:

• Receives license and permit applications, and renewals and reviews documentation to ensure completeness, accuracy and compliance with state and federal regulations, policies, and guidelines.

• Applies state statutes, adopted rules and agency procedures as they pertain to Licensing Administration.

• Provides administrative and technical assistance related to license and permit requirements to the general public and agency staff.

• Evaluates and tracks applications and responses to notices of deficiency.

• Responds to routine and non-routine inquiries regarding rules, regulations, policies, and procedures.

• Maintains examination files and licensing records.

• Communicates by telephone and in writing with applicants, licensees, other employees, and the general public.

• Performs other duties as assigned.



Qualifications:

This position requires:

• High school diploma or equivalent.

• One year experience in administrative support, customer service, or technical program assistance.

• Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include:

• Graduation from a two-year college or equivalent.

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements.

• Statutes and rules pertaining to SFMO Licensing Administration.

• Office practices and administrative procedures.

• Researching and utilizing Sircon database.

This position requires demonstrated skill in:

• Problem solving and critical thinking.

• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

• Maintain the confidentiality of sensitive information.

• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

• Work both independently and as a team player.

• Interpret agency rules and division policies and procedures.

• Respond to public inquiries in a timely manner.

• Deal diplomatically with difficult situations.

• Apply critical thinking to evaluate, analyze and interpret information.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran's preference, you must submit the following documents, as applicable, with your application.

• Copy of the DD-214; member #4.

• Statement of compensation from the Veteran's Administration or

• Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

0111, 3F5X1

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Administrative Support (texas.gov)

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.