Technical Account Manager
San Francisco, California
Employer: Insight Global
Industry: Project Manager
Salary: Competitive
Job type: Full-Time
A large cloud monetized billing cycle company is looking to add a Technical Account Manager to their Professional Services team. This person's day to day will consist of owning multiple Fortune 500 accounts and becoming the technical expert to ensure they are maximizing their investment in the product. Responsibilities include owning customer quality calls, ensuring customers are happy with the product, and acting as the first technical point of contact for any escalations. This individual will have the skills to intake & analyze customer's technical issues, creating a solution they can implement themselves or understand what internal resources need to be brought in to solve the issue. Technical issues can range from SQL problems to simple troubleshooting. Additionally, this person will also be responsible for upselling or renewals of the product.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- Experience as a Technical Account Manager supporting telecommunications billing projects & clients
- Experience at a SaaS company supporting multiple customers, handling proposals, upselling products and managing accounts
- Bilingual in Spanish
- Demonstrated ability to solve technical issues for clients by troubleshooting or partnering with internal resources
- Experience with SQL
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- Experience as a Technical Account Manager supporting telecommunications billing projects & clients
- Experience at a SaaS company supporting multiple customers, handling proposals, upselling products and managing accounts
- Bilingual in Spanish
- Demonstrated ability to solve technical issues for clients by troubleshooting or partnering with internal resources
- Experience with SQL
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-10-17
Reference: 386180
Country: United States
State: California
City: San Francisco
ZIP: 94130
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