Delta's IT department is undergoing a transformation to change the way we do business from top to bottom. We strive to build innovative solutions that deliver impact to our customers. As we grow, we seek new team members eager to collaborate and advance our mission of becoming a best-in-class IT organization at the world's premier airline!

The Technical Product Engineer defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements.

The job responsibilities include:

• Assisting, formulating, and defining systems scope and objectives to self-directed activities that result in enterprise improvements in business processes
• Provide Product Owner/Business Unit support to resolve issues using extensive business / system knowledge.
• Communicate incident status and lead issue resolution with Product Owners. Escalate incidents to Business and IT leadership where business process and extensive system expertise is required
• Resolve application incidents and problems that require application code and/or operational modifications such as software issue resolution, training/documentation, and data challenges
• Function as liaison between Product Owners and service providers to ensure functional specs are understood and are sufficient to develop application workloads
• Analyze issues and provide enterprise solutions to meet the desired business outcomes through the use of IT
• Perform scrum master tasks, understanding and documenting user stories to ensure agile practices meet business needs
• Ensure knowledge transfer to the domain squads prior to system activation and plan and broadly communicate schedules
• 12 months experience scheduling, planning, and implementing chaos testing experiments in AWS
• Deep familiarity with SRE practices around setting SLOs, implementing observability practices, and assessing team maturity
• Experience planning chaos implementations across AWS, OpenShift, and EC2 environments
• Capable communicator with deep organizational skills

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• 3 - 5 years of hands-on experience as a project manager, product owner or equivalent.
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production.
• Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Strong written, oral communication, and social skills
• Must have excellent planning and organizational skills, strong verbal, written communication, and facilitation skills.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Airline industry is a plus