Position Details

WSU's Commitment to Equal Opportunity

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title
Technical Support Specialist

Requisition Number
H00938P

Position Category
Hourly/Work Study

Campus Location
Weber State University - Ogden, UT

Hours per week
20-28

Months per year
12

Alternate work schedule

Pay Grade

Salary

Hourly Pay Rate
$14.75, $0.25 raise after initial training.

FLSA

Job Summary/Basic Function

This part-time job is a great introduction to the technical field! Duties include computer desktop support, system monitoring, and a wide variety of technical support and troubleshooting tasks.

Job training will be provided, so no previous technical experience is required.

Applicants must be available to work a minimum of 20 hours per week. Shift schedules are flexible to work around class schedules, but we are seeking an applicant that can work during a portion of our core hours (8:00 AM - 6:00 PM M-F). Preference will be given to candidates able to work between 1:00 PM - 5:00 PM during summer semester.

Required Qualifications

High School diploma or equivalent.

Preferred Qualifications

Prefer past customer service experience and computer troubleshooting skills

Background Check?
No

Posting Detail Information

Job Open Date
06/07/2024

Review Date
06/09/2024

Job Close Date
07/07/2024

Open Until Filled

Quick Link for Direct Access to Posting
https://jobs.weber.edu/postings/11210

Notes to Applicant

To apply, complete the online application, attach a resume, and the names and contact information for three references.

You may also attach an optional cover letter.

If you are hired, please keep in mind that you will need to complete the appropriate documents in payroll prior to being paid.

The screening of applicants will begin immediately.

Starting wage is $14.75 per hour with a $.25/hr raise after initial training.

ADA Essential Job Function

ADA Essential Job Function

Physical Activity of this position
Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

Physical Requirements of this position
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.

Visual Acuity Requirements including color, depth perception and field of vision.
Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position.
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please give a detailed description of your computer knowledge, including software programs with which you are familiar.
(Open Ended Question)

* What is your operating system of choice and why? Do you have any experience with Windows, Mac, and/or Linux? Please briefly describe the level of experience you have with each.
(Open Ended Question)

* Please describe an experience you have had troubleshooting a computer or technical problem for someone else. What things did you try and how did you finally resolve the problem?
(Open Ended Question)

* Please describe any previous experience you have working in a customer service enviornment
(Open Ended Question)

* Are you a student at Weber State University? If so, what is your major? When is your anticipated graduation date?
(Open Ended Question)

* What is your availability to work during the current semester (days of the week, hours of the day)?
(Open Ended Question)

Documents Needed to Apply
Required Documents

Resume

List of References with Contact Info

Optional Documents

Cover Letter