Technical Support Specialist - Water Analyzers

Technical Support Specialist - Water Analyzers

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This position reports to

VP Americas Customer Services

Your role and responsibilities

In this role you will have the opportunity to be responsible for technical support inquiries regarding the Continuous Water Analyzers Real Tech product line (dissolved oxygen, aluminum or ion content, turbidity, acidity, alkalinity, oxidation and reduction potential, color, dissolved organics, and chemical concentrations of phosphates, ammonia, fluorides, chlorine, silicates and a varied other substances in water, waste water and sewage processes). Supporting end users, ABB Front End Sales teams, ABB Channel Partners, Distributors and Sales Representatives. The work model for the role is remote. #LI-Remote Relocation assistance will not be provided for this position. This role is contributing to the Process Automation Measurement & Analytics division out of Houston, TX. You will be mainly accountable for: • Respond to and update salesforce case support for product related customer inquiries. Metrics will be maintained to ensure we are meeting customer expectations of providing best in class technical phone support. • Coordinate and resolve escalated customer issues for level 1 and 2 product technical support of all products. • Salesforce Case management: Create, assign, document and resolve customer issues using Salesforce. • Technical resource for ABB's field service personnel. • Review product and service documentation to verify it meets service requirements • Understands systemic issue and investigating customer related CWA/Real Tech product problems, developing solutions and preparing related recommendations. • Realtime troubleshooting CWA systems remotely. • Proactively seek and implement initiatives to improve product quality, operations and increase customer satisfaction. Our team dynamics You will join a talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Associate degree, Bachelor's degree preferred
• Minimum of 5 years technical support experience in continuous water analyzer and related instrumentation (Dissolved Oxygen Transmitters, pH and Oxidation and reduction potential transmitters and sensors, Conductivity Transmitters and Sensors, Calorimetric Analyzers, Gas Analyzers, Dissolved Organics and Chlorine, Sodium, Hydrogen Purity analyzers, Water Hardness Analyzers, etc.)
• Up to 10% domestic travel may be required but rare
• We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement. #LI-Remote We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $55,400 and $102,600 annually. myBenefitsABB.com