What you get to do in this role:

• Creates, develops, plans, writes and edits operational or test procedures for multimedia or web-based publication

• Conducts interviews with various users and technical staff to gather data for documentation

• Researches and translates technical information into web-based documents for nontechnical and technical users

• May document engineering processes and specifications

• Produces products that conform to the company documentation and quality assurance standards

Hiring Manager Notes:

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

• YES

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

• PREVIOUSTECHNICAL WRITING EXPERIENCE AND EXCELLENT COMMUNICATION SKILLS

What backgrounds/skills can we be more flexible with that can be learned on the job?

• KNOWLEDGE OF SERVICENOW PRODUCTS AND AI EXPERIENCE (but very nice to have)

Does this position require to sit onsite or travel to an SN office?

• NO, BUT THE CW WOULD BE WELCOME TO VISIT THE SANTA CLARA OR SAN DIEGO OFFICE

Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)

• NO SPECIFIC TIME ZONE REQUIRED, BUT PACIFIC OR MOUNTAIN PREFERRED

Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)?

• MAC

Skills

What you need to be successful in this role:

• Ability to write clearly and concisely

• Ability to communicate and collaborate well with others

• Ability to follow documented style guidelines

• Ability to problem solve/troubleshoot software

• Ability to manage time effectively

• Ability to work with a distributed team

• Experience with ServiceNow (strongly preferred)

• Experience with Markdown (strongly preferred)

Education:

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